James Brown

An energetic and enthusiastic team player, comfortable with working collaboratively to adapt and improve any task in hand. Confident with working at a fast pace and to tight timescales in a manual or office environment. An independent problem-solver, with the ability to work on own initiative to analyze issues and reach suitable solutions to problems.

Methodical and logical, pays attention to detail and is thorough in approach. Physically fit and able and able to work with dexterity and precision to complete any required task. Flexible to work patterns and hold a full UK driving license to travel across the North East where and when required.

Warehouse Worker at Various agencies (2019-06 – 2023-10)

Worked for agencies mostly in warehouse roles, as well as working for different companies which was all warehouse work

Customer Service at EE Cobalt center Newcastle (2023-10 – 2024-05)

• Answering calls, welcoming customers over the phone and asking customers how I can help
• Once customer has said what the issue was, give them assurance that the issue will get fixed today
• Go through step by step process of trying each step to make sure the customer is happy with the service and the issue has been resolved by the end of the call
• Offering additional services e.g. Internet or additional products to connect with phone

Customer Service at AA Home Insurance (2024-06 – 2024-08)

• Answering calls, welcoming customers over the phone and asking customers how I can help
• Once customer has said what the issue was, give them assurance that the issue will get fixed today
• Go through step by step process of trying each step to make sure the customer is happy with the service and the issue has been resolved by the end of the call
• Offering additional services e.g. Internet or additional products to connect with phone

Customer service advisor at Northern Power Grid (Agency) (2024-08 – 2024-09)

• Answering calls from customers all over the North East and Yorkshire, about either a power cut or a problem they are experiencing at their home
• Take sensitive information and put into system to find their address
• Inform customer on the situation with updates if any were available

Stock Controller at Bookers (2024-09 – 2024-10)

Customer service advisor at Places Leisure (2025-01 – 2025-02)

• Answering calls from customers all over the UK, booking customers into the system for different activities
• Taking payment over the phone with customer bank details
• Sending confirmation emails to customers and making sure that they got the email with the confirmation
• Answering customer emails ranging from bookings, cancellation and general queries

Sales Assistant at EE Cobalt (2025-04 – 2025-11)

• Answering calls, welcoming customers over the phone and asking customers how I can help
• Once customer has said what the issue was, give them assurance that the issue will get fixed today
• Go through step by step process of trying each step to make sure the customer is happy with the service and the issue has been resolved by the end of the call
• Offering additional services e.g. Internet or additional products to connect with phones
• Sell customers either a choice of a new tablet, phone or broadband and TV customer service advisor at Silver wings Benefits (2026-03 – Present)
• Answering as well as calling customers, who responded to an advert on Facebook
• Ask eligibility questions, followed by more in-depth questions
• Use the booking system to arrange an appointment best for the client
• Once they received confirmation, give them the support email and number to contact

Level 4 Higher National Certificate in Software Development

Level 3 Extended Diploma in Software Development

GCSE

Level 2 in Warehouse and recycling