RSOC Operator EMEA - Bidvest Noonan
(2024-02)
- Contact the appropriate Management Personnel in response to any Emergency Incident utilising multiple options for communication.
- Knowledge and familiarity with Computers and Security equipment, Including CCTV Monitors but not limited to Milestone, Lenel, Valor and Basic Life Safety Systems.
- Understanding of Incident Response, Crisis Management, Incident Management, Emergency Response utilising Communication Channels including Slack, Everbridge, Email (Via G-Suite), Video Calls and Phone Systems.
- Ensure the protection of Company Personnel, Guests and Assets through a diligent monitoring of the Company's Access Control System and Computer Aided Dispatch.
- Remain alert, demonstrate excellent attention to detail, recognise irregularities and respond to situations when and where necessary.
Corporate Security Officer - Wilson James
(2022-09 - 2024-02)
As a security officer at one of Wilson James's flagship contracts and the world's leading social media brand Meta, work was very fast paced. Being able to adapt to change quickly and meet deadlines was essential in order to deliver the best security service.
- Alarm response and assisting user walk-ins.
- Working alongside security operations center in providing accurate reports and statistics when required.
- Raising appropriate task to relevant departments.
- Daily audits such as operational logs, assets, and CCTV cameras.
- Used various software in role such as Ccure and Genetec.
Security Control Room Operator - CROMA PROCEPTION - Mayfair, London
(2021-04 - 2022-09)
Employed in the role of CCTV controller at an estate which houses multi-million-pound residential units, retail units and corporate offices in the heart of Mayfair. Role was a blend of exceptional customer service for high-profile clientele and tenants and maintaining the highest standards of security.
- Provided highest possible levels of customer service by dealing with complaints in a polite and courteous manner.
- Answered various enquiries from residents, guests and visitors via phone, email, and face to face.
- Ensured team was always courteous.
- Monitored CCTV footage and operated playback mode when requested.
- Maintained all assets via MyTag software and ensured everything was auditable.
- Had input in various aspects of the estate's SOPs in particular, evacuation procedures and suspect package procedures.
Security Supervisor - Ward Security - Canary Wharf, London
(2014-02 - 2021-04)
Duty security supervisor at one of Ward Securities flagship sites in Canary Wharf London.
- Supervised a team of 3 officers and ensured best possible service to bluechip client.
- Monitored CCTV footage and operated playback mode when requested.
- Conducted appraisals and processed holiday requests.
- Maintained logs of every piece of equipment that leaves control room.
- Ensured team had high working knowledge of all procedures in the site assignment instructions.
- Fully competent on current access control system (Ccure).
Door Supervisor - Scorpion Security - Central London
(2008-08 - 2013-10)
During employment was responsible for assisting at different sites within Central London. Working in a high-pressure environment.
- Guaranteed that all customers were behaving and that their safety was insured.
- Ensured no drugs or weapons entered the premises.
- Escorted intoxicated and violent customers out of the premises using minimum force.
- Worked well with the security teams to ensure that all licensing laws were upheld to the highest standard.
Security Officer - G4S
(2008-05 - 2008-07)
- Responsible for dealing with security alerts at the different sites.
- Covered CCTV monitoring and assisted with any customer and public enquiries.
- Assisted as part of the security team for Wimbledon Tennis during this employment.
Private Soldier / Infantryman - British Army
(2004-05 - 2008-04)
As a soldier in the British Army, was a fully trained combat infantryman.
- Trained in reconnaissance patrolling, reacting to enemy contact, and various small arms.
- Honed many transferable skills such as adaptability to various environments, attention to detail and maintaining exemplary conduct under extreme pressure.
