James Nelson

An experienced Product and Data Controller with a proven track record of delivering successful products across diverse markets. Skilled in aligning product strategies with business objectives, driving growth, and improving operational efficiency. Brings extensive experience in IT, hardware, software, and retail, combining strategic insight with hands-on execution across customer service, sales, and operations.

Passionate about delivering results, driving continuous improvement, and ensuring products meet evolving market demands.

Graphic Design/Illustration and Photography - Freelance

(2025-08)

Taking shots to cover different areas of photography, from landscape and local landmarks to portraits and Macro. Using both a Canon EOS 70D as well as various Smartphone cameras to experiment with varying shooting techniques. Editing shots mainly using the Adobe Lightroom suite, experimenting with templates and tools to enhance my photography.

• Graphic design creation for local sportswear company
• Creation of Brand logos as well as alterations and rebuilds

E-Commerce & Sales Support Admin - Wilton Bradley Ltd

(2025-03 - 2025-07)

• Responsible for assisting the external sales reps with day-to-day care of the client, both with transferring data and with updating relevant sales sheets
• Arranging of stock delivery and returns for national clients. This was done on an ad hoc basis and included updating stock databases with the stock returns department
• Assisting the smaller retail customers over the phone and email with general queries and orders
• Developing relationships with all assigned clients to ensure needs and expectations are met
• Ensuring stock levels are correct for customer expectation
• Being first point of call for external and internal sales reps
• Completing product information sheets with relevant information and photography as and when requested by the client

Account Executive - Climb Channel Solutions

(2024-09 - 2025-02)

• Working within product, sales and business development teams
• Build and maintain key relationships with existing and new product vendors in the UK, Europe and USA
• Make strategic prioritisation decisions using evidence
• Managing multiple products, pricelists, sourcing and quality control from multiple vendors across the UK, Europe and USA
• Meeting customer quote requests with competitive pricing, and information and supporting the sales cycle
• Creating SKUs for new and renewal products and licences across all departments
• Identifying new products using internal and external trend data
• Working with the IT development team on new product management databases
• Providing analysis reports to senior managers and heads of department relating to product vision and roadmap for existing and future products
• Providing training to new starters within the business

Product Controller - Grey Matter Ltd

(2009-07 - 2024-09)

As a Product Controller within the Purchasing Team at Grey Matter, I played a pivotal role in supporting the operational efficiency and commercial success of the product department.

• Delivered tailored quotes in response to sales team requests, incorporating bespoke product offerings to meet client needs and drive sales
• Maintained and updated the product database with accurate, relevant, and up-to-date product information, ensuring seamless operations and informed decision-making
• Fostered and sustained strong relationships with vendors and internal sales teams, promoting alignment, trust, and successful outcomes
• Provided analysis reports to the head of departments with key information to help guide decisions in new products to source
• Delivered a high-level of accuracy to the product database within the time stated and always focused on exceeding expectations
• With a customer-focused approach and attention to detail, I contributed to the seamless coordination between purchasing, vendors, and sales, ensuring product availability and excellence in service delivery

GNVQ Advanced Enhanced - Media Studies

GNVQ Basic - IT

GCSE - General Education (9 GCSEs including Maths & English)