Jamie Cousins

I have developed a reputation as being a well-presented, reliable, loyal and organised individual who enjoys working within a team setting, but who equally possesses the key skills, initiative and motivation to work alone as required. Being people centric, I have a strong track record of delivering exceptional customer service to a wide variety of culturally diverse individuals. I am well-spoken, polite and have excellent organisational skills, complemented by technical competencies.

Within every environment I have worked in, I have illustrated my calm manner, strong listening skills and the willingness and ability to provide consistent support to my co-workers.

Volunteer Cadet Instructor - London Fire Brigade

(2025-03)

Accepted into a 12-month volunteer leadership programme supporting vulnerable young persons in areas including:

• The use of firefighting equipment, fire prevention and fire safety in the home and community
• Supervising practical activities in the station drill yard
• Safeguarding Children: completing a bespoke course designed specifically for the emergency services
• Identifying and making correct and consistent responses to challenging behaviours
• DEI: identifying and tackling unlawful discrimination in the workplace to help improve workplace culture as a volunteer

Supermarket Assistant - Waitrose Coulsdon

(2021-09)

Working various shifts including nights advising customers on Waitrose product ranges, answering queries and supporting colleagues.

• Manning the checkouts, serving customers including explaining the Challenge 25 policy; accurately checking identification documents
• Putting together customer click and collect orders
• Unpacking deliveries and replenishing stock on the shop floor
• Health and safety awareness around the workplace

Volunteer - Foodbank Croydon

(2016-07 - 2020-07)

Part of the Trussell Trust I volunteered alongside other volunteer team members to support local people to ensure they receive critical food packages, advice and support where needed.

• Used excellent listening skills to support individuals going through life impacting situations. Some people arrived at the foodbank distressed and in need of varying degrees of support to calm them and help them understand the support services available to them
• I have a good track record of managing some difficult situations with service users who may be agitated, depressed and understandably distressed with their predicament

Seasonal Customer Service Assistant - Game Retail Ltd

(2014-11 - 2015-01)

• Delivered exceptional customer service to a wide range of individuals; Upselling additional items where appropriate to maximise sales
• Ensuring age-appropriate selling in respect of 12+, 16+ and over 18 games
• Stock control and visited other sites to collect and deliver high value items
• Worked well within a team, supporting colleagues and managers as required

Facilities Support Assistant (Temp) - Ethical Property Company

(2014-09 - 2014-10)

Provided facilities support across two large London sites in a temp / zero hours' contract.

• Set up conference and meeting rooms in a variety of room layouts for incoming clients
• Provided audio visual and basic IT support for centre users including set up and troubleshooting
• Point of contact for tenants with queries, providing a solution orientated approach and maintaining excellent communication and customer service with all users/clients
• Trusted keyholder - ensured buildings and equipment were locked and secure at end of shift
• Assisted the Centre Manager in ensuring the buildings are met safety regulations, services were functioning. Health & Safety including fire alarm testing, ensuring compliance with H&S regulations and COSHH awareness

Various - Freelance Facilities

(2014-03 - 2014-09)

Worked for a number of small companies and private individuals undertaking facilities work, liaising extensively with residents and contractors to ensure exemplary customer service delivery.

• Ensured all work areas were health and safety orientated

Contract Office/Facilities Assistant (p/t) - Guardian Global Resources

(2013-08 - 2013-12)

Assisted the CEO and Operations staff for this maritime security company in central London

• Telephone and email query handling and forwarding to relevant team. Report writing and undertaking research of the location of large container ships in the West African and Somalian regions for security risk assessments
• Organised and distributed incoming and outgoing post including preparing parcels for courier collections and hand deliveries

Temp Facilities Assistant - Henderson Building Services

(2013-02 - 2013-03)

Worked as part of a team for this busy building and renovation company on a range of properties, undertook duties such as painting, house clearance, cleaning, unloading of vehicles and accompany MD on buying trips for materials.

Runner (Paid Contract) - CTV Outside Broadcasts

(2012-05 - 2012-11)

• Worked in a trusted position with responsibility as a key holder when working late shifts to check and lock high value production trucks and other transport
• Prepared technical equipment for shoots, checking all is correct and working properly
• Cleaned production vehicles inside and out alongside loading and unloading production equipment from transport; Reception duties, taking messages and logging calls as required

NCFE Level 3 (A-Level equivalent) Extended Diploma for Entry to the Uniformed Services - Uniformed Services - Croydon College (2021 - 2023)

FAA Level 2 Emergency First Aid at Work - Emergency First Aid - NUCO Training (2015-01 - 2015-01)

CIEH Level 2 Health & Safety in the Workplace - Health & Safety - SSTAR London (2014-01 - 2014-01)

BA (Hons) - Film & Media Production - Chichester University (2008 - 2011)

BTEC - Film & Media Production - Southampton City College (2006 - 2008)

GCSE - Multiple subjects - Stanbridge Earls School, Hampshire (2000 - 2006)