Jamie Ennis

Motivated and reliable retail and customer service professional with strong experience in fast-paced environments. Proven ability to deliver excellent customer service, work efficiently under pressure, and support team operations. A quick learner with a flexible approach, excellent communication skills, and a strong work ethic. Committed to maintaining high standards and contributing positively to team success.

Store Assistant - Aldi

(2023-11)

• Deliver high standards of customer service in a fast-paced retail environment
• Operate tills efficiently, handling cash and card transactions accurately
• Replenish stock and ensure shelves are fully stocked, well-presented, and compliant with store standards
• Carry out regular date checks and ensure product quality and freshness
• Assist with store opening and closing procedures, including cleaning and security checks
• Work across multiple areas including tills, shop floor, and warehouse to support daily operations
• Handle customer queries and resolve issues professionally and efficiently
• Support deliveries by unloading, organising stock, and maintaining warehouse organisation
• Work to strict targets and deadlines while maintaining attention to detail
• Contribute to a positive team environment and support colleagues when needed

Call Centre Operative - Chums Clothing

(2021-04 - 2023-10)

• Provided excellent customer service via phone, email, and live chat
• Processed customer orders, payments, and returns accurately
• Maintained strong product knowledge to assist with customer queries
• Resolved complaints and issues effectively with a professional approach
• Used CRM systems to manage customer records and interactions
• Identified upselling opportunities and promoted relevant products
• Worked collaboratively with team members to improve customer experience

Web Assistant - Makro

(2012-11 - 2021-04)

• Managed online order picking, packing, and dispatch
• Handled customer enquiries both in-store and over the phone
• Coordinated deliveries and ensured timely order fulfilment
• Supported warehouse operations including stock control and goods handling
• Operated electric pallet trucks and assisted with loading/unloading deliveries
• Maintained high levels of accuracy and efficiency in a busy environment

VTCT Level 2 Barbering - Barbering - St Helens College (2017 - 2018)

Employability & Personal Development (City & Guilds Level 1) - Employability & Personal Development - Crosby Training (2012 - 2012)

City & Guilds – Site Carpentry - Site Carpentry - St Helens Technical College (2010 - 2012)

GCSEs - Christ the King Secondary School (2005 - 2010)