Jamie Haworth

Strategic, dynamic, and results-driven Product Owner with a proven track record of leading business transformation and optimising digital solutions. 

Expertise spans impactful e-commerce websites and mobile apps across insurance, financial services, & hospitality – consistently aligning product delivery with business goals and customer value.

Skilled in stakeholder engagement, process optimisation, and cross-functional team leadership, driving user-centric development and measurable results.

Passionate about product management, business architecture, and Agile methodologies – leveraging innovation to enhance efficiency, scalability, and profitability while putting customer needs first.

PRODUCT OWNER

Howden Insurance, London – April 2025 – July 2025

• Contracted as a product owner to support the fast-paced delivery of a groundbreaking, AI supported insurance broking platform aimed at small business owners.
• Created and prioritised a structured backlog with work items organised into features and epics to facilitate rapid development of an end-to-end insurance sales journey.
• Managed stakeholders and communicated with management to ensure more engineers joined the team, enabling delivery of quality within the tight deadline.
• Coordinated multiple cross-team dependencies to allow integrations into various systems including quoting engines, AI models, and a CRM solution with a web chat feature.
• A conversational AI chat bot and data scraping of customers’ previous policy documents will help the customer to save time by pre-populate risk data into the quote model.

• Boosted sales completion rates by redesigning the sales journey using industry-leading design principles and accessibility standards. 
• Increased customer engagement and retention by continuously improving the customer portal where users managed their account and personal information.
• Established and maintained strong stakeholder relationships, ensuring a comprehensive understanding of business needs and collaborating to define strategic priorities.
• Ensured focus and alignment with strategic priorities by linking development tasks with epics and corporate initiatives.
• Created persona-based user stories with clear acceptance criteria, guiding prioritisation of work that included policy sales, customer profile management, and claims handling.
• Streamlined processes and optimised workload planning across three distinct, but related, development teams by mapping complex Jira dependencies in Miro.
• Aided the achievement of OKRs by proactively removing blockers, addressing issues, and providing regular reports and presentations on delivery metrics.
• Led Scrum and Kanban ceremonies, including refinement, estimation, sprint planning, and retrospectives, to ensure smooth delivery with rapid process improvement implementation.
• Fostered a collaborative and inclusive culture by empowering development teams with early involvement in new directives and encouraging collaborative decision-making.
• Ensured timely and high-quality delivery through close collaboration with developers and QA teams, and regular check-ins with stakeholders.

Stonegate Group Ltd, Luton – April 2019 – July 2022

• Increased efficiency (reduction of approximately 2.5 FTE workloads) by introducing automation of content updates across the estate of 700+ websites.
• Successfully introduced Agile methodologies into the business which had previously run only waterfall projects in the business change team.
• Led backlog management, user story creation, roadmap planning, and facilitated refinement sessions to maintain focus on business priorities.
• Managed supplier relationships, chaired key meetings, and oversaw successful deployments, ensuring smooth transitions to Agile practices.
• Led Agile ceremonies that enhanced team performance and increased delivery efficiency.
• Functioned as account manager for outsourced teams, maintaining high quality standards and managing expectations.

Intelogy Ltd, Sunbury – April 2016 – September 2018

• Functioned as the primary point of contact for prospects, gathering and refining high-level objectives into detailed requirements.
• Collaborated with technical teams to define project scope, ensuring alignment between client needs and technical feasibility.
• Secured new business by presenting tailored delivery approaches with transparent pricing.
• Delivered compelling presentations and proposals, resulting in successful sales.
• Managed client accounts from sale through to project completion and into support and optimisation phase, ensuring client satisfaction and successful outcomes.

BDO LLP, Reading – September 2010 – March 2016

• Led the decommissioning of legacy systems and implemented a new financial compliance platform for globally outsourced services.
• Documented compliance requirements, and processes required to meet them, including payroll and corporation tax, and built workflows that supported regulatory adherence.
• Created dashboards and workflows to streamline processes, ensuring client data security and auditability.
• Supported the sales process by demonstrating the capabilities of our technology platform to prospective clients.

• Fundamentals of Business Analysis – BCS, London (2016)
• SharePoint Power User – PTR, Wokingham (2013)
• PRINCE2 Practitioner – ILX Group, London (2012)
• BSc in Sports Science & Physiology – University of Leeds (2006)