Tenancy Manager at The Acorn Group (2019-01 – 2024-07)
- Managed a portfolio of over 300 residential properties across South East London & Kent, acting as primary source of contact for Landlords, tenants and third party companies i.e Solicitors, reference companies & contracting companies
- Administered legal documentation including but not limited to tenancy agreements, legal notices (Section 21,8 &13) ensuring that legalities are met in line with current government legislation prior, during and end of tenancies.
- Managed rent arrears for each property, chasing the tenant, updating the Landlord and checking with the accounts team to ensure payments are duly processed in a timely manner. Executing rental guarantee and providing administration for the application & obtaining payment for Landlord.
- Coordinated maintenance and repairs by collaborating with approved contractors, liaising with all parties involved to ensure that jobs are completed to a high standard and duly completed, checking with the tenant and updating the Landlord.
- Attending court representing the Landlord in relation to evictions or rent arrears.
- Training new staff and existing staff on the tenancy renewal process, ensuring targets are met each month
Front of House Receptionist & Food and Beverage Assistant at Virgin Active (2016-09 – 2020-10)
Front of House Receptionist
- Delivering excellent customer service via telephony & face to face encounters obtaining some great reviews from customers & the regional director the company.
- Updating the clubs membership portal with accurate details of members, ensuring complete data protection at all times.
- Managing customer expectations in a professional and productive manner, processing payments, administering applications for different member courses.
- Maintained a clean and organised work space and reception area making sure the areas are spotless at all times.
Food and Beverage Assistant at Virgin Active (2016-09 – 2020-10)
Food and Beverage Assistant
- Prepared and served coffee barista style using different milk and styles to enhance customer experience.
- Processed food orders & served the food to customers.
- Maintained the cafe by cleaning tables & work space in line with the cleaning policy.
- Speaking with customers effectively to ensure that expectations are met
- Working in a team to ensure that the cafe runs smoothly.
Legal Secretary at Price Waterhouse Coopers Legal (2016-04 – 2016-09)
- Provided administrative and secretarial support to a busy legal team & a Senior Director ensuring that everyone's day runs effectively and smoothly.
- Managed the senior directors diary, Co-ordinated meetings for the team & senior director, preparing legal documentation for associates, certifying passports for visa applications.
- Updating digital & paper filing systems correctly and safely, updating client records & protecting data.
- Acted as first point of contact for incoming calls for the department, meeting clients face to face for passport certification.
Schedule Co-ordinator for ITV Choice at ITV (2014-09 – 2016-04)
- Worked closely with the Hong Kong Programme Strategy team to deliver accurate programme schedules in line with commercial objectives.
- Created and maintained broadcast schedules, ensuring programme information, episode versions, and compliance requirements were accurate.
- Coordinated presentation schedules by managing start times, break patterns, and promotional content in accordance with channel guidelines.
- Generated transmission playlists, validation reports, and contingency schedules, liaising with internal teams and external partners to ensure smooth daily broadcasts.
Kitchen Porter & Volunteer Administration assistant at Bupa Care Homes (2012-05 – 2015-01)
- Providing excellent pot wash cleanliness, preparing crockery & cuttery
- Making sandwiches for the chef for the residents of the care home.
- Ensuring that utensils are placed properly and safely for the chef
- Serving food to the residents ensuring that the food is kept safely in the trolleys.
- Assisting the financial administrator with administrative tasks & taking phone calls for the care home re-directing to relevant parties.
Interactive Team Assistant & PA to Commissioning Editor at ITV (2013-09 – 2014-09)
- Worked closely with commissioning, production, and commercial teams to support the delivery of ITV competitions and interactive content.
- Analysed and queried competition and voting data using Orbit and BARB, maintaining databases and managing competition video content.
- Processed purchase orders and expenses, planned internal department meetings, and prepared meeting minutes to support Deloitte audit requirements.
- Coordinated staff travel and accommodation, liaising with internal teams and external companies to ensure the smooth running of departmental activities.
