Jamilah Najibah

Customer-focused and reliable individual with experience in fast-paced, customer-facing environments, demonstrating a proven ability to deliver high standards of service, handle transactions accurately, and maintain a professional and approachable manner at all times. A confident communicator who can assist customers effectively, support team objectives, and contribute to a positive and engaging experience, with a strong motivation to develop new skills and add value to a dynamic team.

Waitress at Chopsticks (2023-01 – Present)

• Optimised workflow by maintaining a clean and organised workspace
• Gained time management skills through working in a fast-paced environment
• Handled cash and card transactions quickly and accurately
• Resolved customer complaints professionally, maintaining a positive experience
• Able to monitor and restock inventory on time, ensuring supplies for daily operations and gained excellent computer skills
• Supervised co-workers by demonstrating how to manage tasks and handle issues
• Managed multiple tasks efficiently during busy periods, ensuring all tasks are completed on time

Retail assistant at Boots (2022-07 – 2022-07)

• Provided reliable and top customer service while developing a strong work ethic
• Understood and delivered the brand's philosophy and lifestyle to the customers
• Proactively assisted customers by answering questions and providing merchandise expertise
• Greeted and assisted on the sales floor, ensuring customer service by delivering the ultimate experience
• Managed flexibility in handling various responsibilities and willingness to learn new skills
• Showing effective communication with both customers and colleagues to create a positive environment

Teaching Assistant at Sacred Heart Primary School (2022-07 – 2024-07)

• Managing a classroom and challenging behaviour
• Supporting teachers and students in all aspects
• Understanding how pupils learn and develop
• Keeping children safe in education
• Motivating students and keeping them engaged
• Collaboration - working with other TA's

Level 3 in Business – Q3 ACADEMY TIPTON SIXTHFORM (2023 – 2025)

Level 3 in Art & Design – Q3 ACADEMY TIPTON SIXTHFORM (2023 – 2025)

GCSE in General Education – Q3 ACADEMY TIPTON (2018 – 2023)