Jan Wilson

Experienced, reliable, and highly organised Senior Administrator with a strong background supporting busy offices and delivering high-quality operational support. Skilled in Microsoft Office, data management, scheduling, customer communication, NHS Systems Emis, Systemoline, and maintaining accurate, confidential records. Known for professionalism, clear communication, and creating efficient administrative systems that improve workflow and support team performance.

A calm, solutions-focused presence who builds strong working relationships and adapts quickly to new processes, priorities, and environments.

Physio Admin - Calderdale and Huddersfield NHS Foundation Trust-Brighouse - NHS – Huddersfield

(2026-04)

• Managed MSK referrals from GPs, consultants, and community services, ensuring accurate logging, validation, and timely allocation to the correct pathway.
• Coordinated physiotherapy clinics including new assessments, follow-ups, group sessions, and specialist appointments.
• Prepared and maintained clinical documentation such as outcome measures, treatment notes, and patient records in line with Information Governance standards.
• Supported physiotherapists with daily clinic operations, ensuring clinic lists, notes, and documentation were complete and accurate.
• Managed DNAs, cancellations, and rebooking to maximise clinic capacity and maintain accurate reporting.
• Used NHS systems including PAS, EPR, eRS, and internal MSK databases to update patient records and manage clinic activity.
• Monitored and updated waiting lists, ensuring patients progressed appropriately through the MSK pathway.
• Handled sensitive and confidential information with professionalism and adherence to Trust policies.
• Worked collaboratively with physiotherapists, advanced practitioners, and admin colleagues to maintain a smooth, organised, patient-focused service.
• Supported service efficiency by identifying workflow issues, escalating concerns appropriately, and maintaining a calm, structured admin environment.

Clinical Coder Part-time - Kirkburton Health Centre-Holmfirth - Holmfirth

(2025-01 - 2026-01)

• SystmOne data management — Updated and maintained patient summaries, medication histories, and long-term condition registers within SystmOne.
• QOF and enhanced services — Ensured accurate coding for QOF indicators, enhanced services, and clinical audits to support practice income and compliance.
• Clinical document processing — Reviewed hospital letters, discharge summaries, pathology results, and consultant correspondence, extracting relevant clinical information for coding.
• Workflow optimisation — Streamlined coding workflows to reduce GP admin burden and improve record completeness.
• Information governance — Handled confidential patient data in line with GDPR, NHS IG standards, and local practice protocols.
• Team collaboration — Worked closely with GPs, practice nurses, and admin teams to clarify coding queries and ensure accurate patient record updates.
• Clinical summarising — Summarised new patient records, ensuring key diagnoses, procedures, allergies, and medications were correctly captured.

Receptionist / Telephonist partime - Elmwood Family Doctors-Holmfirth - Holmfirth

(2025-01 - 2026-01)

• First point of contact for patients, providing warm, supportive communication.
• Managed high-volume calls and appointment bookings.
• Maintained organised reception workflows and supported clinical teams.
• Handled sensitive queries with empathy and professionalism.

Management Pharmacy Administrator - Healthnet Homecare UK-Featherstone - Featherstone

(2024-01 - 2025-01)

• Processed medication orders and homecare prescriptions, ensuring accurate data entry and timely coordination with pharmacies and suppliers.
• Managed patient records, delivery schedules, and compliance documentation in line with NHS and Homecare standards.
• Liaised with clinicians, pharmacists, and logistics teams to resolve queries and ensure smooth delivery of medicines and equipment.
• Handled sensitive patient information with professionalism and strict adherence to confidentiality and Information Governance requirements.
• Supported daily operational workflows, including stock checks, order tracking, and updating internal systems.
• Provided clear, friendly communication to patients and healthcare partners regarding orders, delivery updates, and service queries.
• Identified delays or issues in the supply chain and escalated appropriately to maintain service continuity.
• Maintained organised digital and paper filing systems to support audit readiness and service efficiency.
• left due to relocation to Holmfirth.

Administrator - Vita Health Group, Loughborough-Remote - Remote/Calderdale

(2023-01 - 2024-01)

• Coordinated dermatology referrals from GP practices and community services, ensuring accurate triage and timely progression through clinical pathways.
• Managed remote clinical workflows, handling high-volume inboxes, digital forms, and patient documentation with precision and confidentiality
• Scheduled dermatology clinics and supported consultants, nurses, and specialist practitioners with efficient appointment management.
• Processed clinical documentation including images, reports, and outcome letters, ensuring correct coding and system updates
• Provided patient communication via phone and email, offering clear guidance on appointments, treatment pathways, and preparation requirements.

Patient Consignee - Medefer-London - London

(2022-01 - 2023-01)

• Managed patient appointment bookings across multiple clinics, ensuring accurate scheduling and minimal waiting times.
• Handled incoming enquiries from patients, clinicians, and external partners with a calm, professional approach.
• Updated clinical systems with appointment changes, cancellations, and referral information.
• Coordinated clinic capacity by monitoring availability and adjusting schedules to meet service demand.
• Provided clear communication to patients regarding appointment details, preparation instructions, and follow-up requirements.
• Liaised with clinical teams to confirm booking priorities, urgent cases, and specialist requirements.
• Ensured data accuracy by verifying patient details and maintaining confidential records.
• Resolved booking issues such as double-bookings, urgent requests, or last minute changes.

Palliative Carer - Parents Home - Morley

(2021-01 - 2022-01)

Palliative Carer (Family Support Role) | Personal Caring Responsibility

• Provided full palliative care support for a parent, managing daily routines, medication schedules, and essential care needs with compassion and reliability.
• Coordinated appointments, home visits, and communication with healthcare professionals, ensuring accurate information sharing and timely follow-up.
• Managed medical records, care notes, and documentation in line with confidentiality and Information Governance expectations.
• Organised household tasks, schedules, and care plans to maintain a calm, structured environment during a challenging period.
• Handled sensitive situations with patience, empathy, and professionalism.
• Demonstrated resilience, strong organisation, and the ability to prioritise effectively under pressure.

Clinical Coder / Summariser - Elvington Medical Practice-York - York

(2020-01 - 2021-01)

• Coded clinical documentation using accurate Read/SNOMED terminology to ensure complete and compliant patient records
• Reviewed incoming correspondence from hospitals, consultants, and community teams, extracting key diagnoses, procedures, and outcomes.
• Summarised patient histories into clear, structured records for GP and multidisciplinary use.
• Updated EMIS/SystmOne records with coded entries, medication changes, and clinical events.
• Ensured data quality by following NHS coding guidelines, QOF requirements, and practice protocols.
• Identified missing information and liaised with clinicians to clarify diagnoses or incomplete documentation.
• Maintained confidentiality and adhered to GDPR and Information Governance standards.
• Supported QOF and audits by ensuring accurate coding of long-term conditions and key clinical indicators.

Senior Receptionist / Administrator - Woodlands Neurological Rehabilitation Centre-York - York

(2019-01 - 2020-01)

• Led front-of-house operations in a specialist neurological rehabilitation setting, ensuring a calm, safe, and welcoming environment for patients, families, and clinical teams.
• Managed high-volume enquiries from multidisciplinary staff, external partners, and distressed relatives with professionalism and compassion.
• Coordinated admissions and appointments, supporting therapists, nurses, and consultants with accurate scheduling and timely communication.
• Maintained confidential clinical records, updating systems with precision and ensuring compliance with safeguarding and data-protection standards.
• Supported MDT workflow by preparing documentation, managing shared inboxes, and ensuring smooth information flow across teams.
• Handled sensitive situations involving vulnerable patients and families, providing reassurance and clear guidance during challenging moments.
• Improved reception processes to enhance efficiency, reduce delays, and strengthen communication.

Transport Administrator (Temporary) - Howdens Joinery, Howden-Howdens - Howden

(2018-01 - 2019-01)

• Planned daily routes to ensure efficient and timely deliveries.
• Allocated drivers and vehicles based on workload, location, and availability.
• Monitored live operations and adjusted schedules when delays occurred.
• Communicated with drivers to provide clear instructions and updates.
• Updated transport systems with accurate delivery and vehicle information.
• Maintained documentation including logs, delivery notes, and compliance records.
• Resolved issues quickly such as route changes, delays, or customer queries.

Senior Receptionist / Administrator - Beech Tree Surgery, Selby-Selby - Selby

(2012-01 - 2018-01)

• Front-of-house leadership — Provided front-of-house leadership in a busy GP surgery, ensuring smooth patient flow, supporting reception staff, and maintaining a calm, professional environment during high-pressure periods.
• High-volume patient enquiries — Managed large volumes of calls and face-to-face enquiries with compassion and clarity.
• Appointment & clinic coordination — Coordinated GP, ANP, nurse, and specialist clinics, balancing urgent requests and clinical priorities.
• SystmOne administration — Updated patient records, processed workflow tasks, and ensured accurate documentation.
• Repeat prescriptions — Processed prescription requests and liaised with pharmacies.
• Clinical correspondence — Managed hospital letters, pathology results, and referrals.
• Safeguarding & confidentiality — Escalated concerns appropriately while maintaining GDPR compliance.
• Team support — Supported clinicians with admin tasks and improved reception processes.
• Patient-centred communication — Provided reassurance and guidance to distressed or vulnerable patients.
• Maintained confidentiality and adhered to GDPR and Information Governance standards.
• Supported QOF and audits by ensuring accurate coding of long-term conditions and key clinical indicators.

NVQ Level 2 & 3 Customer Service - Customer Service - Selby College (2009-11 - 2009-11)

Advanced Diploma in Office Procedures - Office Procedures (2003-01 - 2003-01)

Medical Coding & Billing (Diploma) - Medical Coding & Billing - Online (2025-01 - 2026-01)

GCSE English C - English

Postgraduate Diploma in Medical Coding & Billing - Medical Coding & Billing - Online (2025-01 - 2026-01)

OCR Accounting Level 1 & 2 - Accounting (2002-07 - 2003-08)

Customer Service Apprenticeship - Customer Service - Leeds College (2010-01 - 2010-01)

Diploma in Business Level 1 & 2 - Business - Selby College (2009-11 - 2010-09)

Typewriting-distinction - Typewriting - RSA (2002-06 - 2003-03)

Business Administration (Advanced Diploma) - Business Administration (1993-01 - 1994-01)