Peggy X

Motivated and reliable administrator/customer service with strong experience supporting nursery operations and delivering excellent customer service in busy childcare environments. Bringing over seven years of experience as a Nursery Nurse alongside hands-on administrative duties, including reception work, filing, organisation, and handling enquiries. Known for professionalism, strong communication, and the ability to multitask effectively while maintaining a calm and friendly approach.

Keen to apply administrative skills in office-based, educational, and childcare support settings.

Nursery Nurse/Customer service - Bright Horizons Family Solutions - City

(2017-09)

Caring and proactive Nursery Nurse with strong customer service skills, experienced in building positive relationships with parents and carers, offering reassuring face to face or phone call communication, and providing a welcoming and supportive environment for families

• Excellent parent communication - one to one calls and emails with parents, on children updates and progression
• Support the nursery office with filing, photocopying, printing, and paperwork
• Promoted a warm, inclusive environment where every child and parent feels values
• Relationship-building with customers/visitors and families
• Handling enquiries and concerns professionally
• Providing a safe, friendly and supportive environment
• Strong teamwork
• Patience, empathy, and active listening
• Assisted with maintaining accurate child records and documentation
• Greeted parents and visitors, delivered a warm and professional welcome, and handled enquiries
• Helped keep the reception and office area tidy, organised, and efficient
• Communicated effectively with parents and staff, ensuring smooth daily operations
• Provided support with basic computer tasks and administrative tasks
• Ensured the safety, wellbeing, and supervision of children from infancy to early adolescence
• Planned and supported engaging and educational activities
• Built strong, trusting relationships with parents and carers through clear communication and reliability
• Planned and delivered engaging educational activities that promoted children's development and wellbeing
• Recognised for professionalism, and teamwork in fast-paced childcare and office environments
• Gained valuable experience in customer service, and administrative support
• Supported smooth nursery operations by assisting with office organisation and duties

Nannying / Baby-sitting - N/A - London

(2022-09 - 2024-06)

• Carried out day to day duties accurately and efficiently
• Communicated with parents regularly, providing comforting updates on child's happiness, safety and wellbeing
• Consistently maintained safe and hazard-free environment for optimum child safety and security
• Organised daily routines, schedules, and school runs, demonstrating planning skills
• Kept notes on routines, health needs, and activities
• Ensured children's safety and wellbeing at all times
• Observed children's development and maintained a nurturing, safe environment
• Supervised playtime and encouraged positive behaviour and social development
• Maintained excellent communication with parents regarding progress, routines, and wellbeing
• Demonstrated flexibility and reliability, consistently arriving prepared and punctual
• Organisation & routine management
• Clear communication with parents
• Responsibility & reliability
• Time management
• Safeguarding & child supervision

Tottenham Hotspur Stadium Caterer - Center plate - City

(2016-02 - 2016-05)

• Served customers efficiently in a fast-paced setting
• Managed orders, maintained service areas, and ensured high-quality customer service
• Provided excellent customer service to stadium guests, ensuring a positive experience
• Followed health and safety practices at all times
• Multiple tasks simultaneously in a fast-paced environment
• Demonstrated reliability, punctuality, and professionalism
• Communicated effectively with colleagues and supervisors
• Delivered excellent customer service consistently during high-volume events
• Maintained clean and organised work areas under pressure, ensuring hygiene and safety standards

Retail assistant - Warehouse Clothing - London

(2015-10 - 2015-10)

• Supported customers with queries, restocked items, and maintained shop floor organisation
• Offered a friendly welcome and ensured a positive shopping experience
• Maintained store organisation
• Assisted customers with product selection
• Ensured the shop floor was clean, tidy, and well organised at all times
• Followed company procedures, including health and safety guidelines
• Consistently delivered positive customer experiences
• Developed strong communication, teamwork, and problem-solving skills
• Gained valuable experience in customer communication and organisation

Teaching Assistant (Work Experience) - Lancastrian Infants' School - London

(2015-04 - 2015-04)

• Assisted with classroom admin, such as preparing materials and organising resources
• Helped supervise children in class, at break, and during activities
• Supported classroom teacher with behaviour management, promoting a positive learning environment

BA Dance (Hons) - Dance - Kingston university (2018-09)

BTEC Health & Social Care - Education - Haringey Sixth Form College London (2013-09)