Physio Admin - Calderdale and Huddersfield NHS Foundation Trust-Brighouse - NHS – Huddersfield
(2026-04)
- Managed MSK referrals from GPs, consultants, and community services, ensuring accurate logging, validation, and timely allocation to the correct pathway.
- Coordinated physiotherapy clinics including new assessments, follow-ups, group sessions, and specialist appointments.
- Prepared and maintained clinical documentation such as outcome measures, treatment notes, and patient records in line with Information Governance standards.
- Supported physiotherapists with daily clinic operations, ensuring clinic lists, notes, and documentation were complete and accurate.
- Managed DNAs, cancellations, and rebooking to maximise clinic capacity and maintain accurate reporting.
- Used NHS systems including PAS, EPR, eRS, and internal MSK databases to update patient records and manage clinic activity.
- Monitored and updated waiting lists, ensuring patients progressed appropriately through the MSK pathway.
- Handled sensitive and confidential information with professionalism and adherence to Trust policies.
- Worked collaboratively with physiotherapists, advanced practitioners, and admin colleagues to maintain a smooth, organised, patient-focused service.
- Supported service efficiency by identifying workflow issues, escalating concerns appropriately, and maintaining a calm, structured admin environment.
Clinical Coder Part-time - Kirkburton Health Centre-Holmfirth - Holmfirth
(2025-01 - 2026-01)
- SystmOne data management — Updated and maintained patient summaries, medication histories, and long-term condition registers within SystmOne.
- QOF and enhanced services — Ensured accurate coding for QOF indicators, enhanced services, and clinical audits to support practice income and compliance.
- Clinical document processing — Reviewed hospital letters, discharge summaries, pathology results, and consultant correspondence, extracting relevant clinical information for coding.
- Workflow optimisation — Streamlined coding workflows to reduce GP admin burden and improve record completeness.
- Information governance — Handled confidential patient data in line with GDPR, NHS IG standards, and local practice protocols.
- Team collaboration — Worked closely with GPs, practice nurses, and admin teams to clarify coding queries and ensure accurate patient record updates.
- Clinical summarising — Summarised new patient records, ensuring key diagnoses, procedures, allergies, and medications were correctly captured.
Receptionist / Telephonist partime - Elmwood Family Doctors-Holmfirth - Holmfirth
(2025-01 - 2026-01)
- First point of contact for patients, providing warm, supportive communication.
- Managed high-volume calls and appointment bookings.
- Maintained organised reception workflows and supported clinical teams.
- Handled sensitive queries with empathy and professionalism.
Management Pharmacy Administrator - Healthnet Homecare UK-Featherstone - Featherstone
(2024-01 - 2025-01)
- Processed medication orders and homecare prescriptions, ensuring accurate data entry and timely coordination with pharmacies and suppliers.
- Managed patient records, delivery schedules, and compliance documentation in line with NHS and Homecare standards.
- Liaised with clinicians, pharmacists, and logistics teams to resolve queries and ensure smooth delivery of medicines and equipment.
- Handled sensitive patient information with professionalism and strict adherence to confidentiality and Information Governance requirements.
- Supported daily operational workflows, including stock checks, order tracking, and updating internal systems.
- Provided clear, friendly communication to patients and healthcare partners regarding orders, delivery updates, and service queries.
- Identified delays or issues in the supply chain and escalated appropriately to maintain service continuity.
- Maintained organised digital and paper filing systems to support audit readiness and service efficiency.
- left due to relocation to Holmfirth.
Administrator - Vita Health Group, Loughborough-Remote - Remote/Calderdale
(2023-01 - 2024-01)
- Coordinated dermatology referrals from GP practices and community services, ensuring accurate triage and timely progression through clinical pathways.
- Managed remote clinical workflows, handling high-volume inboxes, digital forms, and patient documentation with precision and confidentiality
- Scheduled dermatology clinics and supported consultants, nurses, and specialist practitioners with efficient appointment management.
- Processed clinical documentation including images, reports, and outcome letters, ensuring correct coding and system updates
- Provided patient communication via phone and email, offering clear guidance on appointments, treatment pathways, and preparation requirements.
Patient Consignee - Medefer-London - London
(2022-01 - 2023-01)
- Managed patient appointment bookings across multiple clinics, ensuring accurate scheduling and minimal waiting times.
- Handled incoming enquiries from patients, clinicians, and external partners with a calm, professional approach.
- Updated clinical systems with appointment changes, cancellations, and referral information.
- Coordinated clinic capacity by monitoring availability and adjusting schedules to meet service demand.
- Provided clear communication to patients regarding appointment details, preparation instructions, and follow-up requirements.
- Liaised with clinical teams to confirm booking priorities, urgent cases, and specialist requirements.
- Ensured data accuracy by verifying patient details and maintaining confidential records.
- Resolved booking issues such as double-bookings, urgent requests, or last minute changes.
Palliative Carer - Parents Home - Morley
(2021-01 - 2022-01)
Palliative Carer (Family Support Role) | Personal Caring Responsibility
- Provided full palliative care support for a parent, managing daily routines, medication schedules, and essential care needs with compassion and reliability.
- Coordinated appointments, home visits, and communication with healthcare professionals, ensuring accurate information sharing and timely follow-up.
- Managed medical records, care notes, and documentation in line with confidentiality and Information Governance expectations.
- Organised household tasks, schedules, and care plans to maintain a calm, structured environment during a challenging period.
- Handled sensitive situations with patience, empathy, and professionalism.
- Demonstrated resilience, strong organisation, and the ability to prioritise effectively under pressure.
Clinical Coder / Summariser - Elvington Medical Practice-York - York
(2020-01 - 2021-01)
- Coded clinical documentation using accurate Read/SNOMED terminology to ensure complete and compliant patient records
- Reviewed incoming correspondence from hospitals, consultants, and community teams, extracting key diagnoses, procedures, and outcomes.
- Summarised patient histories into clear, structured records for GP and multidisciplinary use.
- Updated EMIS/SystmOne records with coded entries, medication changes, and clinical events.
- Ensured data quality by following NHS coding guidelines, QOF requirements, and practice protocols.
- Identified missing information and liaised with clinicians to clarify diagnoses or incomplete documentation.
- Maintained confidentiality and adhered to GDPR and Information Governance standards.
- Supported QOF and audits by ensuring accurate coding of long-term conditions and key clinical indicators.
Senior Receptionist / Administrator - Woodlands Neurological Rehabilitation Centre-York - York
(2019-01 - 2020-01)
- Led front-of-house operations in a specialist neurological rehabilitation setting, ensuring a calm, safe, and welcoming environment for patients, families, and clinical teams.
- Managed high-volume enquiries from multidisciplinary staff, external partners, and distressed relatives with professionalism and compassion.
- Coordinated admissions and appointments, supporting therapists, nurses, and consultants with accurate scheduling and timely communication.
- Maintained confidential clinical records, updating systems with precision and ensuring compliance with safeguarding and data-protection standards.
- Supported MDT workflow by preparing documentation, managing shared inboxes, and ensuring smooth information flow across teams.
- Handled sensitive situations involving vulnerable patients and families, providing reassurance and clear guidance during challenging moments.
- Improved reception processes to enhance efficiency, reduce delays, and strengthen communication.
Transport Administrator (Temporary) - Howdens Joinery, Howden-Howdens - Howden
(2018-01 - 2019-01)
- Planned daily routes to ensure efficient and timely deliveries.
- Allocated drivers and vehicles based on workload, location, and availability.
- Monitored live operations and adjusted schedules when delays occurred.
- Communicated with drivers to provide clear instructions and updates.
- Updated transport systems with accurate delivery and vehicle information.
- Maintained documentation including logs, delivery notes, and compliance records.
- Resolved issues quickly such as route changes, delays, or customer queries.
Senior Receptionist / Administrator - Beech Tree Surgery, Selby-Selby - Selby
(2012-01 - 2018-01)
- Front-of-house leadership — Provided front-of-house leadership in a busy GP surgery, ensuring smooth patient flow, supporting reception staff, and maintaining a calm, professional environment during high-pressure periods.
- High-volume patient enquiries — Managed large volumes of calls and face-to-face enquiries with compassion and clarity.
- Appointment & clinic coordination — Coordinated GP, ANP, nurse, and specialist clinics, balancing urgent requests and clinical priorities.
- SystmOne administration — Updated patient records, processed workflow tasks, and ensured accurate documentation.
- Repeat prescriptions — Processed prescription requests and liaised with pharmacies.
- Clinical correspondence — Managed hospital letters, pathology results, and referrals.
- Safeguarding & confidentiality — Escalated concerns appropriately while maintaining GDPR compliance.
- Team support — Supported clinicians with admin tasks and improved reception processes.
- Patient-centred communication — Provided reassurance and guidance to distressed or vulnerable patients.
- Maintained confidentiality and adhered to GDPR and Information Governance standards.
- Supported QOF and audits by ensuring accurate coding of long-term conditions and key clinical indicators.
