Jana Fridrichová

Dedicated and customer-focused hospitality professional. Skilled with delivering exceptional guest experience in fast-paced environments while maintaining a high standard of service, efficiency and teamwork. Experienced in handling customer enquiries, operating POS systems managing daily cash reconciliation, preparing speciality coffee beverages and supporting day-to-day business operation. Seeking opportunities within the hospitality and customer service environment.

General assistant - Lexington - 1 Crown Ct, London

(2022-03)

• Barista, Espresso Extraction, Milk texture
• Corporate event coordination
• Customer service excellence
• Stock management
• Monthly reports and compliance diary
• Point of sales POS system
• Opening and closing procedures
• Complaints resolution
• Health and safety compliance

Event staff - Green and Fortune - Kings Cross, 90 York way

(2019-08 - 2021-12)

• Guest Relations
• Food and Beverage management
• Bar workflow optimization
• Polished presentation standards
• Banqueting team leader
• Cleaning and setting up workplaces
• Reception drinks and canapes organization
• Maintained front of house standards
• Welcomed international clients and corporate stakeholders
• Elevated workplace dining experience

Hospitality Assistant - Lexington - 1 Crown Ct, London

(2017-05 - 2018-05)

• General assistant in hospitality
• Facilitated high profile executive meetings
• Multi sites operations
• Cross-Functional teamwork
• Ad-hoc catering support
• Rapid Onboarding
• High volume service
• Client facing representation
• Adapted to diverse corporate environment
• Executed high-volume espresso production, grinder calibration
• Beverage quality control
• HACCP Food Safety Compliance
• Stock and inventory management

Receptionist - Paddington court Hotel**** - Paddington, London

(2016-05 - 2017-02)

• Daily visitor check-in/check-out in Opera PMAs software
• Appointment scheduling
• Billing administration
• Upselling service
• Financial Accuracy
• Switchboard operation
• General office hardware

Degree - College of architecture and economy - Industrial school of construction and economy (2009)