Jana Rawska

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Cafe Supervisor - The Brooke Cafe - Runcorn

(2025-02)

• Resolved customer inquiries and complaints, enhancing overall satisfaction.
• Maintained up-to-date knowledge of promotions and policies to ensure compliance.
• Developed strong relationships with customers, driving repeat business.
• Conducted staff training sessions to implement best practices in service.
• Managed espresso machines and equipment, ensuring optimal performance.
• Oversaw merchandising and product stocking to meet customer demand.
• Implemented quality control measures to maintain high service standards
• Managed daily operations, ensuring compliance with health and safety regulations.
• Trained and supervised staff in food preparation and customer service best practices.
• Resolved customer complaints promptly, enhancing overall satisfaction.
• Oversaw cash handling and balanced receipts at the end of each shift.

Café Assistant - HALTON BOROUGH COUNCIL - Runcorn

(2023-03 - 2025-01)

• Provision innovative support to adults with physical, sensory, learning, and dementia in innovative ways
• Welcoming customers
• Informing patrons about menu items, specials, events, and products or services
• Taking orders and accurately entering them into the ordering system
• Operating coffee machines and other equipment
• Assessing the condition of the facilities and equipment
• Operating the cash register, accurately handling cash or cashless transactions and providing payment receipts
• Ensuring the food and other ingredients are fresh

Volunteer Teaching Assistant - St. Martin's Catholic School - Runcorn

(2023-06 - 2024-10)

• Helping to prepare lessons, deliver instruction, and manage classroom activities.
• Offering personal attention and support to students, including those with special educational needs, to help them achieve their potential.
• Promoting a positive and orderly learning environment and helping students develop good behavior.
• Assisting students with using learning materials while preparing and organizing them.
• Effective communication with teachers, students, and parents about student progress and any issues that arise can be achieved.
• Understanding and responding to the needs of different learners, including those with special needs.
• Effective interaction with students, teachers.
• Being able to adapt to different learning situations and handle unexpected challenges.
• Managing multiple tasks and responsibilities effectively.
• A proactive and positive approach to assisting students with their learning and development.
• Effective collaboration with teachers and other school staff is possible.

Customer Care Assistant - McDonald's Restaurant(UK) ltd - Widnes

(2008-04 - 2022-03)

• Provided effective and efficient order status updates to clients, to track orders and determine delivery times.
• Efficiently managed client questions.
• Offered detailed advice on product and service benefits.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Offered prompt solutions to maintain customer satisfaction.
• Helped new staff acclimate to customer service team and mentored on strategies for success.
• Shared customer feedback and suggested improvements to enhance team performance.
• Advised customers on availability, pricing and location of products.
• Obtained feedback from customers to improve service experience.
• Listened actively to offer accurate information and best solution to their needs.

Property Maintenance Administrator - Bann Management - Liverpool, Manchester

(2010-08 - 2017-10)

• Led communications between clients
• Liaised professionally with external legal teams for smooth case management.
• Documented case progress and outcomes, creating reports for further analysis.
• Reviewed legal documents for accuracy and compliance.
• Responded to resident requests for general maintenance and repair work.
• Monitor property, daily, to ensure the safe and working conditions of property.
• General building maintenance, ground maintenance around property.
• Performed regular inspections of facility to identify maintenance issues

Live in Nanny - UK Family - Grantham

(2006-06 - 2008-01)

• Met with parents to discuss child progress, informing of notable activities, positive developments and any concerns.
• Established and maintained positive morning routine for three children.
• Maintained secure, child-friendly environments with engaging activities and outdoor play.
• Supervised children's play at home and in external settings, ensuring their physical safety at all times.
• Modelled appropriate social behaviors, promoting empathy, kindness and concern for others.
• Provided daily care for children with SEN needs, supporting with changing, feeding and bathing.
• Safely transported children to and from school, events and activities, maintaining adherence to schedules to establish reliability and trust.
• Provided personal care to special needs children, effectively implementing therapy programmes into daily routines.
• Dropped off and picked up children from school, driving safely and arriving on time.
• Assisted in light housework and laundry to reduce parents' workload.
• Established effective after-school routine by preparing meals in advance, maximising time for play and homework.
• Assisted children with homework and school assignments, offering advice and guidance to build learner confidence.
• Provided high-quality in-home care for children aged 10 - aged 7 and aged 5 years old.
• Taught children safe behaviour while crossing streets, using climbing frames and cycling.
• Adhered to set timeframes to maintain consistency with nighttime routines.

Housekeeping Supervisor - Troya Hotel - London

(2005-10 - 2006-06)

• Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
• Communicated repair needs to maintenance staff for prompt remedial action.
• Updated training programs to enhance employee performance.
• Managed team schedule to deliver cleaning consistent with check-in and departure times.
• Managed cleaning product stock in line with COSHH regulations.
• Coached housekeeping staff to effectively plan and deliver on targets.
• Led housekeeping teams busy.

Marketing department, Student Learning Assistant - VZOR v.d. / The Manufacturing Cooperative - ZVOLEN, SLOVAKIA

(2003-02 - 2005-04)

• Create and maintain records of marketing and promotions implemented for each program.
• Conduct market research and analyze customer rating reports.
• Employ marketing analytics techniques to collect important data - social media, web analytics.
• Good understanding of office management and marketing principles.
• Reviewed and proofread creative content, verifying brand compliance across all communication channels.
• Analysed campaign performance, using result data to optimise strategies for future marketing projects.
• Analysed exact client needs, producing engaging content to drive brand awareness across social media.
• Coordinated placements for television and radio, social media and print publication advertisements.
• Monitored consumer trends and accurately interpreted meaning to predict future changes.

Hotel Receptionist - Hotel Tenis - ZVOLEN, SLOVAKIA

(2002-07 - 2003-09)

• Answered and helped resolve enquiries from clients, vendors and general public.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors a positive impression of the company.
• Supported sales and marketing teams, including lead and campaign list building.
• Provided clerical support to company employees, including copying, faxing and file management.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Coordinated maintenance services to achieve fully-functional office space.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
• Kept reception area clean and organised to uphold professional office reputation.

Master's - Marketing (Master's in Business Management) - Technical University-Slovakia, Zvolen (2000-09 - 2005-05)

Diploma of Higher Education - Mechanical Engineering - Secondary Technical School-Slovakia, Zvolen (1998-09 - 2000-06)

Diploma of Higher Education - Technical Information Services - Secondary Technical School-Slovakia, Zvolen (1994-09 - 1998-05)