Cafe Supervisor - The Brooke Cafe - Runcorn
(2025-02)
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Maintained up-to-date knowledge of promotions and policies to ensure compliance.
- Developed strong relationships with customers, driving repeat business.
- Conducted staff training sessions to implement best practices in service.
- Managed espresso machines and equipment, ensuring optimal performance.
- Oversaw merchandising and product stocking to meet customer demand.
- Implemented quality control measures to maintain high service standards
- Managed daily operations, ensuring compliance with health and safety regulations.
- Trained and supervised staff in food preparation and customer service best practices.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Oversaw cash handling and balanced receipts at the end of each shift.
Café Assistant - HALTON BOROUGH COUNCIL - Runcorn
(2023-03 - 2025-01)
- Provision innovative support to adults with physical, sensory, learning, and dementia in innovative ways
- Welcoming customers
- Informing patrons about menu items, specials, events, and products or services
- Taking orders and accurately entering them into the ordering system
- Operating coffee machines and other equipment
- Assessing the condition of the facilities and equipment
- Operating the cash register, accurately handling cash or cashless transactions and providing payment receipts
- Ensuring the food and other ingredients are fresh
Volunteer Teaching Assistant - St. Martin's Catholic School - Runcorn
(2023-06 - 2024-10)
- Helping to prepare lessons, deliver instruction, and manage classroom activities.
- Offering personal attention and support to students, including those with special educational needs, to help them achieve their potential.
- Promoting a positive and orderly learning environment and helping students develop good behavior.
- Assisting students with using learning materials while preparing and organizing them.
- Effective communication with teachers, students, and parents about student progress and any issues that arise can be achieved.
- Understanding and responding to the needs of different learners, including those with special needs.
- Effective interaction with students, teachers.
- Being able to adapt to different learning situations and handle unexpected challenges.
- Managing multiple tasks and responsibilities effectively.
- A proactive and positive approach to assisting students with their learning and development.
- Effective collaboration with teachers and other school staff is possible.
Customer Care Assistant - McDonald's Restaurant(UK) ltd - Widnes
(2008-04 - 2022-03)
- Provided effective and efficient order status updates to clients, to track orders and determine delivery times.
- Efficiently managed client questions.
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered prompt solutions to maintain customer satisfaction.
- Helped new staff acclimate to customer service team and mentored on strategies for success.
- Shared customer feedback and suggested improvements to enhance team performance.
- Advised customers on availability, pricing and location of products.
- Obtained feedback from customers to improve service experience.
- Listened actively to offer accurate information and best solution to their needs.
Property Maintenance Administrator - Bann Management - Liverpool, Manchester
(2010-08 - 2017-10)
- Led communications between clients
- Liaised professionally with external legal teams for smooth case management.
- Documented case progress and outcomes, creating reports for further analysis.
- Reviewed legal documents for accuracy and compliance.
- Responded to resident requests for general maintenance and repair work.
- Monitor property, daily, to ensure the safe and working conditions of property.
- General building maintenance, ground maintenance around property.
- Performed regular inspections of facility to identify maintenance issues
Live in Nanny - UK Family - Grantham
(2006-06 - 2008-01)
- Met with parents to discuss child progress, informing of notable activities, positive developments and any concerns.
- Established and maintained positive morning routine for three children.
- Maintained secure, child-friendly environments with engaging activities and outdoor play.
- Supervised children's play at home and in external settings, ensuring their physical safety at all times.
- Modelled appropriate social behaviors, promoting empathy, kindness and concern for others.
- Provided daily care for children with SEN needs, supporting with changing, feeding and bathing.
- Safely transported children to and from school, events and activities, maintaining adherence to schedules to establish reliability and trust.
- Provided personal care to special needs children, effectively implementing therapy programmes into daily routines.
- Dropped off and picked up children from school, driving safely and arriving on time.
- Assisted in light housework and laundry to reduce parents' workload.
- Established effective after-school routine by preparing meals in advance, maximising time for play and homework.
- Assisted children with homework and school assignments, offering advice and guidance to build learner confidence.
- Provided high-quality in-home care for children aged 10 - aged 7 and aged 5 years old.
- Taught children safe behaviour while crossing streets, using climbing frames and cycling.
- Adhered to set timeframes to maintain consistency with nighttime routines.
Housekeeping Supervisor - Troya Hotel - London
(2005-10 - 2006-06)
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Updated training programs to enhance employee performance.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Managed cleaning product stock in line with COSHH regulations.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Led housekeeping teams busy.
Marketing department, Student Learning Assistant - VZOR v.d. / The Manufacturing Cooperative - ZVOLEN, SLOVAKIA
(2003-02 - 2005-04)
- Create and maintain records of marketing and promotions implemented for each program.
- Conduct market research and analyze customer rating reports.
- Employ marketing analytics techniques to collect important data - social media, web analytics.
- Good understanding of office management and marketing principles.
- Reviewed and proofread creative content, verifying brand compliance across all communication channels.
- Analysed campaign performance, using result data to optimise strategies for future marketing projects.
- Analysed exact client needs, producing engaging content to drive brand awareness across social media.
- Coordinated placements for television and radio, social media and print publication advertisements.
- Monitored consumer trends and accurately interpreted meaning to predict future changes.
Hotel Receptionist - Hotel Tenis - ZVOLEN, SLOVAKIA
(2002-07 - 2003-09)
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Supported sales and marketing teams, including lead and campaign list building.
- Provided clerical support to company employees, including copying, faxing and file management.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Coordinated maintenance services to achieve fully-functional office space.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Kept reception area clean and organised to uphold professional office reputation.
