Jane Charles

Head Housekeeper

Talent

TelfordMember since July 4, 2026

Microsoft WordCommunicationTeamworkTime management

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Microsoft WordCommunicationTeamworkTime management

About

Reliable and hardworking with a strong work ethic and a positive attitude. Adaptable and quick to learn new tasks, with excellent teamwork and communication skills. Committed to delivering quality results and contributing effectively in any role or environment. Known for being punctual, responsible, and proactive in taking initiative.

Experience

Head Housekeeper - Rest Your Head

(2025-08 - 2025-11)

Supervise and train housekeeping staff
Assign daily cleaning duties and schedules
Inspect guest rooms and public areas to ensure cleanliness standards are met
Manage inventory and buying cleaning supplies, linens, and equipment
Ensure compliance with health and safety regulations
Coordinate with maintenance and management
Coordinate with the linen supplier, making sure there are enough supplies needed each week
Monitor staff performance and maintain productivity standards
Assisting guest's special requests for miscellaneous items cots, extra towels, barbecue supplies, post office, etc.
Covered for the cleaners during emergencies, sick leave or holidays

Housekeeper - Hawkstone Hall Garden and Spa

(2024-03 - 2025-08)

Performs cleaning duties in all guest areas.
Offers professional, friendly, and engaging service.
Ensures housekeeping departmental standards are followed.
Responds timely to guests' special requests for miscellaneous items like cribs, cots, extra towels, etc.
Light inventory for necessary supplies.
Reports necessary maintenance items.
Follows departmental policies and procedures.
Follows all safety and sanitation policies
Performs additional duties as needed.

Production Team Leader - Pelgar International

(2022-11 - 2023-12)

Provided leadership and direction for team members supervising activities to drive productivity and efficiency.
Trained and developed team members.
Greeted new workers in a professional manner and provided friendly, knowledgeable assistance.
Fostered positive team member relationships through communication and training.
Monitored health and safety measures.
Printing, scanning labels, booking and issuing components and finished products ready for dispatch.
Maintained clean, organised working areas to create positive, productive environments with minimal risk.
Enforced housekeeping guidelines to protect production workflow.

Production Operative - Pelgar International

(2021-10 - 2022-10)

Accurately labelled and packaged products.
Used production line equipment such as manual sealer for bottles, powder filling machine.
Wrapping and banding pallets.
Independently operated production line equipment.
Performed cleaning activities to maintain safety and compliance.
Carried out picking and packing to production requirements.
Fed powder materials into production machinery.

Lunchtime Supervisor - Millbrook Primary School

(2016-01 - 2016-03)

Inspired students to eat wholesome and nutritious meals.
Created positive, enjoyable lunchtime experience for children.
Guided student line-up to facilitate smooth lunchroom flow.
Tracked dining room and toilet queues to achieve smooth traffic flows.
Promoted and supervised playground activities encouraging maximal student interaction.
Handled spillages and accidents with calm and composure.
Promoted positive manners by enforcing lunchroom rules and promptly addressing negative student behaviour.

Proprietor/Manager - Ibales Luggage Handling Services

(2005 - 2014)

Supervised front of Office/Reception staff in a busy airport environment.
Upskilled staff through targeted training opportunities, enhancing team capabilities.
Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
Consistently exceeded productivity targets by monitoring and improving individual and team performance.
Developed business plans to deliver sustained growth.
Addressed customer issues with compassion and professionalism.
Managed staffing schedules for numbers of employees, delivering operational efficiency whilst remaining under budget.
Supervised and trained customer service team members to provide exceptional customer care and account management.

Production Operative - Cebu Shinsei Corporation - Mactan Economic Processing Zone

(2001 - 2005)

Duties included magnetic tape head assembly, soldering and coil winding.
Independently operated production line equipment.
Understood assembly instructions for range of products.
Ensured full compliance with health and safety regulations, including appropriate use and disposal of hazardous substances.
Covered shift breaks and other production areas to minimise disruptions.
Collaborated effectively with production teams to maintain excellent productivity and performance standards.
Fed materials into production machinery.

Volunteer - Golden Scissors

(2021-05 - 2021-08)

Volunteering as part of my studies