Leah Hammond

Enthusiastic Head Housekeeper offering 18 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. High-energy Housekeeper successful at working with all hotel departments to facilitate communication, quality, and service initiatives.

Hardworking and resourceful with strong communication skills and an adaptable approach. Dedicated with experience in achieving tangible results by smashing my brand with an all-green YTD win card. Proactive and excited to partner with like-minded individuals to achieve goals set by the company & going above & beyond expectations.

Experience

Head Housekeeper, 10/2011 – Current

Whitbread PLC - Blackpool, Lancashire

• Working together with the Hotel Operations Manager.
• Pre-Opening of a brand-new hotel.
• Recruited and onboarded 25 Housekeeping team members.
• Organised a rolling weekly schedule of 9, 25, & 16 housekeepers.
• Accurately managed rosters, leave requirements and absences, ensuring appropriate guidelines were followed & to maintain efficient staff levels during peak periods, including holidays. 
• Tracked absences and punctuality to determine timekeeping records.
• Coordinated all laundry and linen services, which included a weekly stock count, and liaised with the linen company to follow up on or understocked laundry rooms.
• Provided detailed ongoing training to Housekeeping staff to instil and maintain first-class cleaning and housekeeping standards.
• Coordinated stock replenishing activities by counting stock, ordering low stock supplies within the housekeeping budget, and distributing them to the laundry rooms.
• Conducted or attended all staff management duties, including appraisals, disciplinaries, Applications & Interviews, complaints, and delegating tasks.
• Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff.
• Evaluated housekeepers' performance, providing constructive feedback to improve efficiency.
• Worked closely with maintenance to ensure hotel rooms & public areas are fully maintained.
• Assessed finished rooms to maintain exceptional cleanliness standards, addressing and rectifying areas of concern with Housekeepers before sign-off.
• Implemented H&S processes.
• Cleaned and turned over up to 150 rooms per day.
• Maintained a spotless and well-presented hotel through diligence and attention to detail

GCSE english, math, food technology, pe - 2002