Jane Davis

Experienced professional with a broad background spanning sales, customer service, and administration. Skilled in developing new business opportunities, managing client relationships, and delivering clear product and service information. Strong organisational abilities with proven experience in financial support, database management, and team leadership. Adaptable and proactive, able to work independently or collaboratively to meet targets, resolve customer queries, and support company growth.

Sales Executive - Cell Path

(2025-03)

• Developed new business opportunities through outbound calls, emails, and lead follow-ups.
• Built strong customer relationships by listening to client needs and matching them with suitable products and services.
• Delivered clear product demonstrations and explained service features to increase customer understanding and engagement.
• Handled customer queries with professionalism, resolving concerns quickly and providing accurate information.
• Maintained and updated the prospect database to support efficient pipeline management.
• Researched and identified new leads, keeping informed of competitor activity and market trends.
• Upsold products and services where appropriate, contributing to revenue growth and customer retention.

Accident Services Advisor - Toyota Financial Services - Portsmouth

(2024-08 - 2025-03)

• Reduced claim processing time by 25% by introducing a streamlined reporting system.
• Coordinated vehicle repairs with vendors, minimising downtime and maintaining operational continuity.
• Maintained an organised database of incident reports and insurance claims, improving fleet risk management.

Business Support Administrator - H S Civils Ltd

(2023-04 - 2024-08)

• Processing payroll for staff accurately and on time, ensuring compliance with company policies and HMRC requirements.
• Managing accounts payable/receivable, maintaining clear records and supporting cash-flow stability.
• Preparing HMRC submissions to meet deadlines and avoid penalties, contributing to smooth financial operations.
• Handling reconciliation, financial reporting, and general ledger accounting, providing management with reliable data for decision-making.
• Introduced small process improvements that reduced reporting errors and improved efficiency in monthly close.
• Built strong working relationships with colleagues and external partners, supporting both finance and wider business functions.

Customer Service Team Leader - Insurance Factory

(2019-08 - 2023-04)

• Led a busy customer service and claims team, ensuring smooth handling of policy documents and client queries.
• Supported staff with training and guidance, helping them deliver consistent, high-quality service.
• Oversaw day-to-day claims processes, balancing accuracy with efficiency to meet customer expectations.

Director - Chi Coffee

(2012-10 - 2019-08)

• Supervised and trained staff to deliver consistently high service standards, creating a welcoming customer experience.
• Oversaw daily operations, from scheduling and supplier management to ensuring smooth front of house service.
• Managed stock control and ordering, keeping costs balanced while maintaining product availability.
• Handled HR responsibilities including contracts, payroll, and staff development.
• Promoted the business through social media campaigns and website management, building a loyal customer base and increasing local visibility.
• Balanced the demands of running a small business with hands-on customer service, developing strong problem-solving and leadership skills.

GCSE or equivalent