Jane Hickey

With over 10 years experience dealing with the public face to face, I have gained excellent communication skills

Mental Health Nursing Assistant - Mersey Care NHS Foundation Trust (formerly North West Boroughs Healthcare) - Liverpool

(2021-09)

Working shifts as a Nursing Assistant across wards and departments as part of the multidisciplinary team, to support the team to deliver the highest quality care to our patients, in line with our trust values. I am responsible for supporting trained nurses to deliver excellent care to an allocated group of patients providing support for our patients with learning disabilities and mental illness within a secure hospital.

• Supporting patients with their personal care and with their needs such as mobilisation and feeding, recording observations for all patients including long term segregation patients.

Volunteer Worker - Marie Curie - Liverpool

(2019-07)

Pallitive care Volunteer for Marie Curie Hospice

Account Manager/Sales - Aveda - Liverpool

(2012-10 - 2021-01)

I managed a team on the cosmetic section of a busy department store.

• Maintaining high standards of customer service and motivating the team to achieve our weekly targets and KPI’S.
• Services include holistic massages, facials and hair styling on the blow dry bar. Promoting wellbeing tips and balancing chakra practices.
• Selling our vegan skin and hair care products to guests by using our in depth product knowledge and up selling skills.
• Great team work, weekly reviews and rota management.
• Building customer loyalty.
• Impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

Creche Assistant - Croxteth Primary School - Liverpool

(2010-03 - 2012-01)

Interacting with the children and organising activities to make the children's day fun.

• Indoor and outdoor play
• Reading
• Arts and crafts, dress up play and outdoor supervising.
• Safeguarding

Sales Advisor - Clinique

(2004-01 - 2009-08)

As a Sales Advisor for the prestige beauty company Clinique my role involved

• Booking guests in for a make-up appointment and recommending the correct makeup and skincare products to suit their individual needs
• Mini facials
• Cash handling
• stock handling
• Data protection/confidentiality followed always
• Building customer loyalty
• Eventing

Sales Advisor (Part-time) - Abbey National - Liverpool

(1998-09 - 2001-05)

• Working in a busy call centre as part of a team.
• Selling home and car insurance to the public achieving weekly targets
• K.P.I’s to achieve weekly targets
• Excellent customer service adhered at all times
• Taking payments and offering breakdown cover

Hotel Receptionist - Beefeater (Whitbread) - Liverpool

(1995-06 - 1998-07)

As first point of call to guests my role as Head Receptionist included

• Greeting guests on arrival and booking guests in for the connecting restaurant reservations
• Dealing with complaints in a timely manner.
• Taking payments and using the computer to check guests in and book future reservations
• Serving breakfast to guests on the morning shift
• Rota management

GCSE or equivalent - Teaching Assistant Level 1 - Liverpool Community College

NCFE Level 1 - Health and Social Care in Health and Social Care Adults and children - Plato Training (2021-01 - 2021-03)

NVQ Business Admin Level 2 - Oakmere Training Centre

Barbering NVQ Level 2 - Knowsley Community College

Hairdressing NVQ Level 2 and 3 - Knowsley Community College

Beauty NVQ Level 2 - Knowsley Community College

GCSE - English language B - Hugh Baird