Jane Oxlade

Patient support — One‑to‑one wellbeing consultations, action plans, brief interventions, and signposting. Carers & veterans — Managed registers, provided proactive support, and supported community links. Frequent attenders — Identified underlying issues and coordinated care to reduce avoidable appointments.

Social Prescriber/ Mental Health Team - Avon Valley Practice

(2026-04)

• Patient support — One‑to‑one wellbeing consultations, action plans, brief interventions, and signposting.
• Carers & veterans — Managed registers, provided proactive support, and supported community links.
• Frequent attenders — Identified underlying issues and coordinated care to reduce avoidable appointments.
• Team & community work — Collaborated with MDTs and supported strong community partnerships.
• Training — Completed NHS Social Prescribing training and engaged in supervision.
• Admin — Accurate clinical recording, caseload management, GDPR compliance, and support for PCN projects.

Recruiting Partnering Project Administrator with the Army - Capita

(2023-10 - 2026-04)

• Loading all candidates' personal paperwork, completing all checks so candidates can commence basic training. Collating and correcting all information.
• Contacting Acc’s and Candidates and all internal vetting services.

Reception/Administrator - Haine and Smith

(2023-01 - 2023-10)

• To ensure that all visitors and telephone callers to the practice are greeted professionally.
• To ensure all telephone calls are managed appropriately.
• To ensure that all practices receive information required as it’s requested.
• Greeting all reps for marketing meetings.
• Dealing with enquiries efficiently and courteously.
• The receiving and recording of telephone messages taking appropriate action.
• Dealing with all telephone queries/requests from patients, and acting as liaison between practices.
• To have a thorough knowledge of all practice policies and procedures
• To work in accordance of written protocols
• Provide administrative support for all staff.
• Covering all aspects of emails, my own, reception and the public emails into the company and corresponding when necessary or transferring to the relevant practice or personnel.
• Opening and distribution head office post and sending Outgoing post.
• Scanning of documents finance and all practices files onto relevant drives.
• To send letters out as and when necessary.
• Photocopying other information and laminating info for all practices.
• Changing details on Acuitas i.e. Change of address, telephone numbers.
• So any requirement that comes into reception and involves admin, I undertake.

Phlebotomy/ Pathology Coordinator - Ridgeway Hospital BMI

(2021-03 - 2023-01)

• To provide an effective and efficient Phlebotomy and Histology service to all areas of the hospital.
• To be responsible for all specimens are correct, ensuring all information is accurately labelled and in the correct packaging and couriered to the correct laboratory.
• Key part of this role is checking information with patient/consultant, all data entry requires precision. Interacting with all departments of the hospital and having the knowledge to make important decisions.
• Being able to use all different computer programs.
• Also allocating all charges which occur within the department. Which means checking all charges have been paid or cancelled if required, so no charges are outstanding.

Document WorkFlow Processor - Kennet and Avon Marlborough Practice.

(2020-01 - 2021-03)

• Processing all documentation into the practice, in all formats, paper, email, system one generated. Coding documents so that this creates income for the practice, providing all administrative support to all members of the practice and using an external mailbox to answer all patients from this practice.
• Liaising with the Team QA Manager and to undertake specific assigned tasks, project support and development work such as Covid 19 Clinics.

Team Leader - Holly Lodge White Horse Care Trust - Pewsey

(2018-12 - 2019-12)

• Overall responsibilities are to undertake the day to day management of care staff and to support the Registered Manager in delivering a high quality of care and support to our Service Users.
• Direct responsibility for Senior support workers, Support workers and Domestic staff. To support the emotional, spiritual, physical, medical well being and the material needs of the service users.
• Making sure all activities and agreed actions must operate in accordance with CQC standards, Mental Capacity Act, Safeguarding, Health and Safety Legistrations and follows all Trust’s policies and procedures.

Funeral Arranger/ On Call Funeral Director - S.&.J Maddocks Independent Funeral Directors

(2016-03 - 2018-11)

• Taking details from relatives or friends of the deceased and recording accurately.
• Arranging for transfer of the body to the chapel of rest before the funeral arrangement with relatives or friends
• To give advice and arrange details of the funeral arranging the date and time of the funeral with the church, cemetery or crematorium. Organising all external suppliers such as flowers, grave digger, music media, transport, order of service and death notices.
• Advising our clients on legal requirements and helping them to complete appropriate paperwork.
• Arranging visits to the chapel of rest and spending time with the families when they are very vulnerable at this stressful time.
• Dealing with invoices, charitable donations payments, and the banking of all these.
• Making sure that everything runs smoothly up to and during the ceremony.
• Advising on types of memorials, like headstones and setting up orders through our stone mason.

Health Care Assistant - Ridgeway Hospital BMI

(2015-08 - 2016-03)

• Assist in the running of the OPD
• Prepare the patients notes for clinics
• Assist patients with other referrals and escort them to the department required
• Answering the telephone, advising patients and if necessary, redirecting calls to appropriate medical staff
• Assisting with stock rotation and ordering
• Assisting patients with any queries, before and after their assessment
• Assist in the dressing/undressing of patients & chaperoning
• Perform phlebotomy
• Perform ECG on patients.
• Perform wound assessments and dressings on post operative patients.
• Remove sutures and clips.
• Make sure that all patient records are accurately filled out and legible
• Record the weight, pulse, temperature and blood pressure of patients.
• Assist with urine tests, swabs and other investigations as required for patients.
• Assist in making sure that the OPD is kept to a high standard of cleanliness

Health Care Assistant - Pewsey Surgery

(2012-04 - 2015-08)

• Check patient identification against GP request and confirm details with the patient.
• Provide Phlebotomy in accordance with training and procedures.
• Take wound swabs as directed by the GP or practice nurse.
• Take physiological measurements from patients including blood pressure, pulse rate and rhythm, temperature, height and weight (body mass index), visual acuity, urinalysis and ECG.
• Administer B12 injections flu and pneumonia vaccinations under Patient Specific Directions.
• Undertake new patient health checks, suture and clip removal, change dressings (including 2-layer bandages) and carry out other tasks for which I have received appropriate training.
• Fit 24 hour BP machines and ECG machines as directed and in accordance with my training and surgery procedures.
• Assist GPs in chaperoning.
• Prepare and maintain environments and equipment before, during and after patient interventions.
• Clearing and restocking of consulting/treatment rooms, including timely order of stock items under your control.
• Assist in raising awareness of health and well-being by participating in patient health promotion and screening initiatives.
• Give accurate and appropriate information to patients within own competence.
• Ensure that anomalies are reported to a senior member of the clinical team.
• Notify the GP of any significant patient issues.
• Ensure full and accurate recording in the patient’s computerised records.

Health Care Assistant - Holly Lodge White Horse Care Trust - Pewsey

(2011-05 - 2012-04)

• Worked in an 18 - bedded unit, working with individuals with learning difficulties and disabilities.
• Assisting individuals with washing, bathing, personal hygiene, dressing, toileting, continence care and meal preparation. This sometimes needs equipment such as hoists and transfer boards.
• Preparing activities and adapting them so all individuals can take part.
• Filling in all individuals’ paperwork accurately and clearly for h

NVQ2 - Health & Social Care (2005 - 2005)

Diploma -NVQ3 - Health & Social Care (2012 - 2012)

Level 2 - Customer Service (2018 - 2018)

Level 2 - Understanding Safe Handling of Medication (2018 - 2018)