Jane Trimmings

A friendly, enthusiastic, and reliable Retail Customer Assistant with several years of experience in the retail sector. Adept at delivering excellent customer service, building strong rapport with customers, and ensuring a positive shopping experience. Skilled in cash handling, stock replenishment, maintaining shop floor standards, and supporting customers with their queries and purchases.

A proactive team player who is also confident working independently and resolving challenges. Passionate about contributing to a progressive organisation where I can bring value and continue to develop my skills.

Customer Assistant - British Heart Foundation - Streatham

(2014)

• Responding to customer enquiries, including sizes, stock availability and new stock dates.
• Handling cash, card payments, returns, refunds, and exchanges.
• Receiving donations, steaming and tagging items for the shop floor.
• Sorting, sizing and merchandising stock.
• Supporting customers in selecting items for special occasions.
• Ensuring the store remains clean, organised, and presentable.

Customer Assistant (Work Experience) - Marks & Spencer - Brixton

(2014-10 - 2014-10)

• Greeting customers and offering assistance on the shop floor.
• Guiding customers to product locations and providing general help.
• Replenishing stock and maintaining aisle standards.
• Working to health and safety guidelines.

Admin Assistant - HM Land Registry - Croydon

(1988-11 - 2010-10)

• Sorting the post room
• Organising and distributing letters
• Ordering stationary for the entire staff

Level 1 in Customer Service and Retail - HIT Training (2015 - 2015)

Level 2 Certificate in Customer Service & Professional Development - Active IQ (2014 - 2014)

City & Guilds Entry Level Employability & Personal Development (Entry 3); OCR Functional Skills ICT (Entry Level 2); Certificate in Adult Numeracy (Edexcel) - Lear Direct Best Training, Norbury (2011 - 2012)

English and Maths - Lambeth College