Janet AllenLouden

I am an experienced and approachable manager with over 25 years' experience leading people, managing operations and building trusted relationships across hospitality, education and customer-focused organisations. Throughout my career I have supported managers and teams, led recruitment and onboarding, delivered learning and development, coordinated projects, managed operational change and worked closely with internal and external stakeholders to improve services and achieve positive outcomes. I am recognised for building strong relationships, communicating with empathy and professionalism, solving problems calmly and bringing structure to busy environments.

I am now looking to bring this experience into a people-focused, operational or office management role where I can make a positive contribution.

National & International M&E Partnership Development Manager - BGAM Hospitality

(2024-01)

• Lead national partnership and operational activity across a portfolio of hotels.
• Build trusted relationships with stakeholders and support operational improvements.
• Interview stakeholders, gather information and help resolve complex issues.
• Prepare reports, analyse information and support evidence-based decisions.
• Coach colleagues and work collaboratively across departments.
• Handle sensitive information professionally and with integrity.

Director of Business Development & Marketing - Klarent Hospitality

(2022-01 - 2024-12)

• Supported operational leadership across a multi-site portfolio.
• Conducted workplace investigations into employee, operational and customer matters as part of management responsibilities.
• Interviewed employees, managers and stakeholders to establish facts.
• Reviewed available information, audits and evidence where appropriate.
• Worked alongside HR on disciplinary, grievance and performance matters.
• Produced written recommendations and supported fair, balanced outcomes.

Director of Business Development & Marketing - M&T Hotel Management

(2020-01 - 2022-12)

• Led stakeholder engagement and operational delivery across multiple locations.
• Supported investigations into operational issues and customer concerns.
• Gathered information, interviewed stakeholders and resolved complex situations.
• Produced reports and supported continuous improvement.

Business Development & Events Director - Venues & Events International

(2018-01 - 2020-12)

• Managed complex projects and stakeholder relationships.
• Coordinated delivery and resolved operational issues.

Regional Business Development & Marketing Manager - Macdonald Hotels & Resorts

(2015-01 - 2018-12)

• Supported multi-site operations and leadership teams.
• Reviewed operational performance and implemented improvements.
• Built strong stakeholder relationships and coached managers.

General Manager - ASK Italian

(2013-01 - 2015-12)

• Led restaurant operations, recruitment, team development and performance management.
• Maintained compliance and high service standards.

Business Centre Manager - Wiltshire College

(2008-01 - 2013-12)

• Managed operations, employer engagement, partnerships and team leadership.

Partnership & Business Development Manager - Bowood Hotel, Spa & Golf Resort

(2005-01 - 2008-12)

• Managed partnerships and operational projects.

Business Partnership Travel Executive - Japan Airlines

(1998-01 - 2004-12)

• Relationship management and operational administration.

Retail Travel & Foreign Exchange Consultant - Thomas Cook

(1994-01 - 1998-12)

• Customer service, administration and financial processes.

BTEC Higher Diploma - Travel & Tourism

NVQ Level 3 - Travel & Tourism