Janet Brunton

I am a very enthusiastic self motivated person whom strives to achieve a high standard in whatever is undertaken. I am energetic, punctual and very hard working and am capable of working alone or as part of a group. I enjoy working in a team as my strengths include determination, generosity and consideration for others.

I consider myself to have a very professional attitude towards clients and work colleagues and tend to also be a good companion. I swim regularly to keep fit, socialise with friends, colleagues and family. I have held a full clean driving licence for over 20+ years.

VAT Assistant - J & G Accounting Ltd

(1992-01 - 1994-12)

I worked within a small accountancy whilst studying my Business and Finance certificate, my main role was to prepare VAT returns for general dealers, fast food outlets and newsagents.

Customer Training Officer - Russell Telecom Ltd

(1994-01 - 1997-12)

I worked as a on-site Customer Training Officer delivering training to clients on telephone switches ranging from 10 - 2500 extensions, I would deliver training, programme and configure there telephone system both on-site and remote via dial up to meet the customers requirements.

Customer Service Advisor/Trainer - T-Mobile UK

(1997-01 - 2004-12)

My role as Customer Service Advisor within T-Mobile consisted of all inbound telephone enquiries from billing, coverage, new connections and upgrades. Within T-Mobile I was also seconded to the training department to deliver 'New Hire Training' in the customer service role ensuring the new staff obtained knowledge and procedures on being a 1st class customer service advisor.

Passenger Service Agent - Swissport (Newcastle Airport)

(2005-01 - 2006-12)

As a Passenger Service Agent I dealt with passengers from entering the terminal building ensuring they were checked into their correct destinations on both scheduled and charter flights. I obtained full British Airways and KLM training in order to check visa requirements for the passenger's chosen destination in which they were travelling. I boarded passengers at the boarding gate to a time structure to meet the airlines needs as well as boarding, VIP, Unaccompanied minor and disabled passengers.

Floor Manager - River Escapes

(2006-01 - 2011-12)

Duties included working as part of a team of crew on board three vessels ranging from 46 - 185 passengers on the River Tyne sailing from Newcastle quayside to the mouth of the Tyne on site seeing, corporate hospitality and party events. As a floor manager my duties are to ensure all members of crew including skippers, duty engineers and bar staff are aware of their duties and emergency procedures/evacuations during the event. I also work a range of duties including covering full bar work, stock replenishment, serving customers, cashing up of tills, changing kegs whilst providing first class customer service.

Bar Person - Ship ISIS

(2011-01 - 2015-12)

My duties included cash handling, taking payment and cashing up, stock replenishment serving customers, I was responsible for opening and closing the premises.

Customer Service agent - William Hill

(2016-01 - 2021-12)

I have a thorough understanding of all gambling commission laws. My duties included, taking payment from customers, responsible for all cashing up duties and the cash balancing for the shop. Processing over the counter bets and the translation of them electronically. Emptying and the maintenance of electronic gaming machines. I was responsible for opening and closing of the premises and held keys. I worked on my own and with a team in this employment.

Cashier assistant - TOTE/Brit bet racing

(2022-01)

All aspects of financial betting and placing bets, cash handling/cash balancing.

GCSE - English - Farringdon Comprehensive School (1987-01 - 1992-12)

GCSE - Mathematics - Farringdon Comprehensive School (1987-01 - 1992-12)

GCSE - Information Technology - Farringdon Comprehensive School (1987-01 - 1992-12)

GCSE - Combined Science - Farringdon Comprehensive School (1987-01 - 1992-12)

GCSE - Physical Education - Farringdon Comprehensive School (1987-01 - 1992-12)

RSA level 1 & 2 - Business and Finance - Tyne and Wear Chamber of Commerce (1992-01 - 1994-12)