Janica Giray

Highly experienced Administrator and Operations professional with over 8 years' experience across office management, customer service leadership, reception operations, and business administration in fast-paced environments. Proven ability to oversee daily office functions, coordinate workflows, manage high-volume enquiries, and maintain accurate records while ensuring operational efficiency and service quality. Strong background in business operations and commercial administration through co-managing an e-commerce business, with responsibility for customer service, order fulfilment, stock control, reporting, and process improvement.

Currently developing formal leadership capability through the Institute of Leadership and Management Level 3 Certificate in Leadership and Management (in progress). Seeking a Team Leader or Office Manager position where I can contribute to operational efficiency, team coordination, service improvement, and structured administrative leadership.

Administrator at Jericho Foundation (2025-01 – Present)

• Oversee daily administrative operations ensuring efficient workflow and accurate documentation across teams
• Maintain, improve, and streamline internal systems, filing structures, and operational processes
• Act as key coordination point between departments to support communication and service delivery
• Support continuous improvement of office procedures to enhance productivity and efficiency

Surgery Receptionist / Administrative Assistant at Optical Express (2023-02 – 2025-06)

• Managed high-volume reception operations including scheduling, enquiries, patient bookings, and communications
• Maintained strict confidentiality of patient records in line with GDPR and regulatory standards
• Delivered consistently high-quality customer service in a fast-paced clinical environment
• Supported daily operational flow, ensuring efficient appointment management and front desk coordination

Co-Owner & Online Business Administrator at Beauty and Luster Trading (2019-05 – 2022-05)

• Co-managed end-to-end business operations including customer service, order fulfilment, and inventory control
• Oversaw customer relationship management across multiple online platforms
• Maintained financial and sales reporting using Excel, ensuring accurate business tracking
• Implemented structured administrative processes to improve efficiency and business growth

Administrative Assistant at Spectra Arts (2019-03 – 2020-04)

• Provided administrative coordination and scheduling support for daily office operations
• Assisted in internal communications and organised office workflows
• Maintained documentation systems and supported operational efficiency

Administrative Support / Baker at Alkut Group (2016-10 – 2018-10)

• Supported operational administration including stock control and workflow organisation
• Assisted in maintaining production schedules and operational efficiency
• Provided general administrative and logistical support across the business

Customer Service Representative at Smart Communications (2015-12 – 2016-06)

• Managed customer enquiries, account updates, and issue resolution in a structured call centre environment
• Delivered high-quality customer support while meeting performance targets

Level 3 Medical Secretary & Receptionist – Thames College (2026)

Level 3 Certificate in Leadership and Management – Institute of Leadership and Management

BSc in Hotel & Restaurant Management – Asian Institute of Science and Technology (2012)