Wendy Wood

Currently, I am a volunteer Receptionist and Administrator at St Luke's Hospice, Basildon; which I enjoy very much. I have undertaken NHS Safeguarding CBT training. I was employed in the capacity of Office Administrator and Secretary at European Suppliers Limited, within the recycling industry until September 2024.

The company had to diversify back in 2012 from a food wholesale company to a scrap metal recycling company. Together with the team and the Directors, I was instrumental within the transition of this particularly important change of business. This involved being dynamic in obtaining the relevant licences with the local Government Licensing Department in line with the compliance legislation.

Registering the exemption licences with the Environmental Agency, this enabled me to assist in running the company compliantly and safely. My responsibilities included all day-to-day administration for the company and its Directors. Invoice issuing and credit control, HMRC compliance surrounding quarterly Vat Returns and Corporation Tax returns, working closely with the accountant.

Setting up new client portfolios for the company in line with GDPR protocol was also a particularly important task assigned to me and ensuring European Suppliers Limited was registered with the ICO. During my Secretarial Career I have held the positions of Team and Corporate Secretary and Executive Secretary/Personal Assistant both within the banking and Surveying Industries, of which I have gained a wealth of experience and knowledge working within the Secretarial field. Working as a Customer Services Officer within the banking and finance industries, I also have gained a wealth of experience and knowledge within this industry.

Working as part of team is something I really enjoy. I consider myself to be dynamic in achieving my goals and can work diligently and on my own initiative. Being a problem solver is a strength I am proud of.

I have excellent interpersonal skills and can adapt to any work environment and embrace change and learning. I have always enjoyed learning new tasks, which has helped me to progress my career. The skills that I have learned through my career are very important and transferrable, which are useful for the diversification of evolving job roles and markets for my future career.

Volunteer Receptionist and Administrator - St Luke's Hospice - Basildon

• Answering Switchboard
• Emailing, Outlook
• Word and Excel
• Post duties
• Administration duties
• Meeting and greeting
• Keeping Reception tidy
• Room booking

P/A, Secretary to Directors, Administrator/Office Manager - European Suppliers Ltd

(2009-10 - 2024-09)

• Typing & Word Processing general correspondence & Excel spreadsheets
• Company Compliance (Scrap Metal Licences & Environment Agency Exemptions)
• Credit Control
• Director's diaries & Travel
• Bank Reconciliations for VAT
• Invoice (Purchase & Sales) discrepancies
• Dealing with Customers face to face and over telephone
• Petty Cash
• Arranging Transport for Deliveries
• Supplier stock queries
• Preparing sales invoices and dealing with sales and purchase ledgers
• Local Government and EA Compliance
• HMRC Compliance (Bank Reconciliations)
• Training New Members of Staff
• Sorting out client queries
• Preparing safety reports during COVID19

C.S.E. - Gable Hall Secondary School

Full Time Secretarial Course - Secretarial Studies - Thurrock Technical College A Level - English Language - City and Guilds

Banking Exam - Banking and Finance - Institute of Financial Services