Jasmin Mason

I am a highly motivated and a well organised bubbly individual with a meticulous eye for detail. I drive to ensure that all duties are carried out to the highest standards and in allotted time frames. With experience doing so, in fast paced and high-pressured environments, both independently and part of a team.

I have demonstrated my passion for excellent customer & team service during my dedicated and consistent employment, showing I can meet the growing and demanding needs of tomorrow's industries.

Hotel Manager at The White Lion Weston (2026-01 - Present)

•Managing daily hotel operations

•Managing Bar & Restaurant teams

•Rotas

•Stock Ordering

•Guest Relations for positive & constructive feedback

•Corporate events

•Functions

•Ensuring daily operation runs smoothly from breakfast to evening service

Guest Relations Manager at Alton Towers Resort (2025-01 – 2025-12)

A role that includes welfare of guests & team members.

• Handling escalated complaints, medical cases, domestics & antisocial behaviours
• Create and deliver daily briefings to senior management in the business daily
• Welfare checks
• Complete daily fire panel checks
• Knowledge of fire panels, isolations and fire procedures
• COUPA/OPEX knowledge
• Profit protection auditing
• Special events co-ordinator, such as scarefest
• Looking after the welfare and safety of guests and team members

Assistant Front Office Manager at Alton Towers Resort (2023-07 – 2025-01)

A role that includes: overseeing the five hotel properties and well fair of team members.

• Handling and completing with rota's
• Dealing and completing staff wages
• Managing hotel properties expenses and revenue
• Managing staff performance
• Managing a team of 25 – 30 staff consisting of team leaders, receptionists, porters, welcome hosts, tree house hosts and a hotel switchboard
• Protecting hotel revenue: chasing up suspended accounts through to settlement
• Communicate with internal and external customers to enhance the guest journey

Reception Supervisor at Alton Towers Resort (2021-05 – 2023-07)

A role that includes overseeing the reception area and well fair of team members.

• Being fully trained and covering of the Reception Manager role when required to
• Handling guest queries and complaints
• Handling and distribution of floats and keys for internal departments
• Control of safe float and security
• Managing staff performance
• Managing a team of 6 to 8 staff consisting of receptionists, porters, welcome hosts, tree house hosts and a hotel switchboard
• Improving guest experience and enhancing the guest journey
• Protecting hotel revenue: chasing up suspended accounts through to settlement
• Communicate with internal and external customers to enhance the guest journey
• Inputting conferences and events
• Ownership of the Tree House Host team ensuring training remains high and all guests are looked after
• Training new supervisors
• Knowledge of Avius feedback management System, Opera PMS, ALICE, NOR1 and VingCard

Receptionist/Switchboard Operator at Alton Towers Resort (2018-05 – 2021-06)

A varied role that includes resort switchboard, porter, receptionist and treehouse host.

• To Liaise with other departments to ensure a smooth guest journey, including; housekeeping and restaurants
• Organising team engagement events
• Dealing with a variety of guest enquires from both leisure and corporate guests
• Experienced in day to day use of Opera
• Exceptional telephone manner
• Flexibility to cover varied shift patterns
• Training new team members

Music & Music Technology – Keele University (2020 – 2022)

HND/C in Music and Music Technology – NSGC Performing Arts Centre (2017 – 2019)

Music – NSGC Performing Arts Centre (2017 – 2019)

GCSE in General Education – Wolstanton High School (2012 – 2017)