Jason Drury

Competent Retail Manager driven to exceed sales goals and build long-term relationships with customers. Facilitating positive experiences through high-quality customer care and prompt resolution of complaints and issues. Driven to lead from the front and set an example, so the business meets its targets.

Branch Manager - Screwfix Netherfield - Nottingham

(2024-05)

• Using situational leadership skills to manage each team member effectively.
• Leading by example by giving high levels of customer service and dealing with complaints using the correct techniques.
• Dealing with staff recruitment, interviews, and training.
• Managing Rota's to make sure the store is always covered with the right people and ensure it works well for the staff.
• Have regular meetings with my manager to discuss everything going well, do they need anything else from me and what areas I may need more support.
• Pro-actively managing day to day operations and adapting to urgent situations when needed.

Assistant Manager - Screwfix Netherfield - Nottingham

(2021-08 - 2024-05)

• Ensuring staff were always commercially aware of what's happening and changing the sales floor to match.
• Managing warehouse standards are compliant with health and safety and efficient for use.
• Handling customer online and in store orders, making sure we comply with GDPR and Data Protection laws.
• Keeping track of all current store KPI's, responding to any shift in targets and making action plans to improve things we may have missed.
• Training all staff on company policies.

Customer and Trading Manager - Sainsburys - Nottingham

(2014-12 - 2021-08)

• Guaranteed positive customer experiences and resolved all customer complaints.
• Implemented company policies and procedures, including health and safety and security.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Inspected merchandise to ensure high quality standards and arranging appealing sales floor displays.

Van delivery driver - Nottingham direct same day - Nottingham

(2013-12 - 2014-11)

• Maintained accurate delivery records, submitting relevant documentation to Route Planners for appraisal.
• Informed Management of any changes, issues or delays in services, providing swift resolutions where possible.

Store Manager - Hucknall Domestic Supplies - Hucknall, Nottingham

(2007-05 - 2013-10)

• Resolved customer problems by investigating issues, answering questions, and building rapport.
• Managed day to day operations for an Electrical goods store with up to £15k-£20k in weekly sales.
• Maintained daily record of all transactions.
• Determined staff promotions and demotions and terminated employees when necessary.
• Built loyal customer base by delivering excellent service and making in-demand products available.
• Provided useful product guidance to assist customers with buying decisions.

Deputy Store Manager - Hucknall Domestic Supplies - Nottingham

(1999-11 - 2007-05)

• Led 12 employees by example, adding value to team and store operations.
• Performed thorough inventory inspections and stock take duties on a daily/weekly basis, ensuring records of stock levels were consistently accurate in the system.
• Ordered new stock on a weekly basis based on supply and demand and restocked the shop floor to maintain optimum sales opportunities.

Retail Shop Assistant - Kwik Save - Hucknall, Nottingham

(1999-02 - 1999-11)

• Ensured high levels of customer satisfaction through outstanding product knowledge and attentive, personalized service.
• Replenished floor stock and processed shipments to provide product availability.
• Operated cash register to process cash, cheque, and credit card transactions.

GCSE - Math's, English, Science, History, Humanities, RMT - Holgate Comprehensive (1999-05)