Raj Chinger
Retail Manager
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About
Lead the sales team in a fast-paced dealership environment, focusing on strategic account planning, pipeline management, and value-added product growth.
Experience
Retail Manager - Listers Volvo Leamington - Leamington
(2025-09)
Lead the sales team in a fast-paced dealership environment, focusing on strategic account planning, pipeline management, and value-added product growth.
- Developed and executed account plans to drive sales and maximise value-added product uptake
- Maintained a clear, accurate sales pipeline to prioritise high-potential opportunities
- Regularly coached sales consultants to spot and convert new business
- Delivered monthly performance insights to senior managers and adapted strategies as needed
- Improved value-added product penetration through data-driven coaching and feedback
- Revived dormant accounts with tailored outreach, resulting in increased sales
Sales Consultant - TMS Kia Leicester - Leicester
(2024-09 - 2025-09)
Supported the launch of a new dealership, building a strong pipeline and converting leads into loyal customers.
- Built trust with new customers, identifying opportunities to expand and strengthen accounts
- Converted interest into committed business through energetic, tailored outreach
- Maintained disciplined follow-up and CRM hygiene
- Established momentum in a new market, exceeding initial sales targets
Senior Sales Consultant - Arbury Nissan
(2024-01 - 2024-09)
Assisted management in leading a team of sales consultants, focusing on delivery and opportunity spotting.
- Supported consultants through the sales process and negotiations
- Revived lapsed accounts by re-qualifying needs and presenting relevant solutions
- Improved close rates through targeted intervention
- Increased account value and referrals through relationship-led growth
Sales Consultant - TMS Kia Hinckley - Hinckley
(2021-02 - 2024-01)
Managed end-to-end sales and finance responsibilities, balancing new business with retention and add-ons.
- Maintained a clear, accurate pipeline
- Delivered top performance in both dealership and group
- Provided exceptional customer service throughout the sales process
- Recognised as a top-performing sales executive after business manager role consolidation
Car Sales Executive - Listers Volkswagen
(2020-02 - 2021-02)
Managed customer journeys and re-engaged leads during market disruption.
- Preserved process discipline and documentation standards
- Adapted to changing market conditions
Car Sales Executive - Allen Ford
(2018-01 - 2020-02)
Ensured pitch readiness and paperwork accuracy, keeping customers central to every decision.
- Followed strict sales processes
- Maintained high standards for unit targets and profitability
Customer Service Adviser - NatWest Bank
(2012-05 - 2018-01)
Conducted in-depth consultations to identify and meet customer needs, building strong rapport and trust.
- Shared best practices and coached cashiers
- Supported branch operations (opening/closing, alarm call-outs)
- Held regular #1 position in Coventry & North Warwickshire for performance
Personal Banker - Barclays Bank
(2009-12 - 2012-05)
Telephony-based role focused on solving customer queries and matching needs to products.
- Managed performance reporting
- Completed NVQ Level 3 in Customer Service
Education
Level 3 NVQ Diploma - Customer Service - EDEXCEL
