Javan Nunes Riley

Seeking new skills and experiences developing already acquired talents.

Experience in customer service and sales roles.

Customer Service Advisor, GoodShape — Jun 2022-Mar 2023

• First point of contact for customers logging new absences with their company, guiding and offering assistance to all new callers
• To manage all procedures correctly according to Data protection laws in order to uphold integrity of business
• Maintaining a high percentage score of the call quality monitoring process in order to demonstrate effectiveness 

• Helped customers by knowledgeably answering enquiries regarding newly implemented procedures in Trade and Customs.
• Successfully managed customer issues with effective and efficient solutions.
• Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.

• Greeted new renters and promoted features of listed homes.
• Followed-up with prospects to drive new sales.
• Oversaw and managed property renovation before property listings.

• Created and maintained large client base by meeting needs and providing exceptional customer service.
• Liaised for landlords and renters to complete transactions worth over £25,000.
• Handled contracts and administration following secured deals.

• Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
• Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
• Communicated with transport companies regarding delivery timeframes to enable customer updates.

Ba(Hons) Creative Music Technologies - Kingston University