Jay Jagota

I am a results-driven and client-focused sales professional with over two decades of experience building lasting relationships and delivering tailored solutions that generate measurable revenue growth. Proven track record across the full sales cycle from initial consultation through to close — within premium residential and commercial sectors including architectural glazing, home improvements, and retail. Confident and articulate across showroom, in-home, phone, and trade show environments, with a natural ability to influence decisions, overcome objections, and secure repeat business through an exceptional client experience.

Sales Executive - ODC Glass & Door Systems

(2025-06 - 2026-04)

Partnering with architects, developers, and main contractors to deliver high-specification residential and commercial glazing projects from design concept through to installation. This role builds on deep sector expertise with a sharper focus on large-scale bespoke projects and contributing to the company's strategic growth plan.

Senior Sales Executive - Express Bifolding Doors

(2018-03 - 2025-05)

Delivered a premium end-to-end customer experience across showroom consultations and national trade shows, managing the complete sales process from first enquiry through to manufacture and installation sign-off.

• Sold premium bifolding doors and glazing solutions to an affluent residential and commercial client base, with meticulous attention to design detail and bespoke specification.
• Produced precise, technically accurate quotations directly from architectural plans and engineering drawings.
• Managed all post-sale order administration, verifying specifications, surveys, and documentation ahead of manufacture to eliminate errors.
• Collaborated closely with architects, builders, and contractors to ensure feasibility, regulatory compliance, and seamless project delivery.
• Coordinated and conducted detailed site surveys to guarantee products were manufactured and installed to exact requirements.
• Applied consultative selling techniques to navigate complex objections and deliver tailored solutions for challenging projects.
• Managed contractual pricing amendments with full transparency, liaising with accounts to maintain accuracy.

Operations Manager - Wickes

(2016-11 - 2017-07)

Led store operations and a multidisciplinary team, ensuring a consistently high-quality customer experience. Applied consultative sales skills within the kitchen showroom department to manage long-cycle, high-value opportunities from initial design through to confirmed sale.

• Managed team scheduling and resource allocation to ensure optimal coverage and performance at all times.
• Oversaw the kitchen design studio and a team of three designers, maintaining a robust sales pipeline and client diary for in-home visits and proposals.
• Drove a collaborative, high-performance team culture by leading by example and motivating colleagues to exceed targets.
• Maintained stock and warehouse safety standards, managed promotions, and fulfilled mandatory audit and back-office requirements.

Business Development Manager - Bifold Door Factory

(2014-12 - 2016-10)

Spearheaded a strategic transformation of this start-up business into a profitable SME, achieving year-on-year growth of 150% by targeting corporate and public sector clients. Integrated sales, manufacturing, logistics, and service functions to deliver a superior customer experience and build a strong base of advocates who accelerated further growth.

HP Customer Care Services Manager - iQor Aftermarket Services (acquired Jabil AMS)

(2012-05 - 2014-11)

Held full accountability for managing the company's flagship relationship with Hewlett Packard, overseeing the HP Total Care Centre in London specialising in retail, after-sales, and high-end computer and laptop repair services.

• Maintained full P&L ownership, consistently achieving and exceeding company quotas and performance targets with minimal senior oversight.
• Introduced incremental revenue streams to a historically non-sales environment.
• Delivered 100% stock accuracy consistently and achieved an exceptional NPS score of 97%, earning recognition from the EMEA leadership team.
• Leveraged digital media to enhance client engagement and improve the customer service experience.

Store Manager - Three UK

(2008-01 - 2012-04)

Successfully managed multiple high-profile and complex retail stores, overseeing all business operations and leading the internal sales team to deliver consistent above-average performance.

• Turned around underperforming stores, restoring them to profitable operations through strong leadership and commercial acumen.
• Consistently exceeded targets for customer acquisition, retention, and cross-selling across prestigious flagship locations.
• Developed and implemented creative local marketing strategies in collaboration with area management.
• Trained and onboarded staff teams for new store openings across the region.

Sales Account Manager - Dixons Carphone

(2002-06 - 2007-12)

Managed sales team performance across multiple accounts and client relationships, progressing rapidly through internal promotion to launch new business ventures in diverse locations.

• Three-time consecutive winner of the European Sales Award — recognised as the UK's top premium product salesperson.
• Promoted internally to establish and launch new business models across multiple locations, with successful rollout to other major stores.

Business Owner - JJ Stores

(1998-11 - 2002-05)

Founded and operated an independent retail business, developing core commercial, operational, and client management skills that have underpinned a successful career in sales.

Electrical Insullation

Btec

DBS checked