Resource and Mobilisation Manager - Arcadis - Vancouver
(2024-03)
Responsible for the strategic workforce planning, talent supply and mobilisation of multidisciplinary project resources for the Fraser River Tunnel Project, a flagship Arcadis infrastructure programme delivered by global design teams across Canada, the US, Europe and Australia. Work closely with programme leadership, discipline leads and external suppliers to ensure resource capacity aligns with programme requirements, enabling efficient and timely project delivery.
- Lead workforce planning activities to ensure resource capacity aligns with programme schedules, supporting delivery of a complex, multi-disciplinary infrastructure project.
- Develop and maintain the Project Organisation Chart and Resource Management Plan, ensuring accurate forecasting of resource requirements in line with programme milestones.
- Manage the mobilisation and demobilisation of international project personnel and contingent workers, ensuring clear communication with internal teams and external suppliers to maintain programme continuity.
- Collaborate with discipline leads, operational leadership, hiring managers and business unit directors to identify resourcing needs and allocate appropriate talent to meet project demands.
- Lead and manage a small team of Resource Coordinators, overseeing workload distribution and ensuring consistent delivery of resourcing and mobilisation activity across the programme.
- Work closely with external recruitment agencies to source and fill contingent roles, managing agency relationships and ensuring timely delivery of specialist and niche resource to the programme.
- Chair regular project resourcing and planning meetings with internal teams and sub-consultants to review capacity, address resource constraints and maintain delivery momentum.
- Monitor resource utilisation and performance, producing workforce insight, management reports and analytics to support senior leadership decision-making.
- Track global supply and demand for specialist resources, coordinating with international teams and recruitment partners to optimise deployment across multiple regions.
- Support programme governance by ensuring workforce planning aligns with project schedules, budget targets and operational requirements.
Recruitment and Workforce Planning Lead - Environment Agency
(2022-11 - 2024-03)
- Produced workforce plans to identify workforce gaps and support scenario planning across business units.
- Created and continually developed an MI dashboard providing workforce insight into recruitment trends to inform strategic workforce planning decisions.
- Managed business unit headcounts, forecasting data scenarios and analysing workforce data to support decision-making.
- Planned and led strategic recruitment campaigns, factoring in market conditions and labour supply challenges.
- Worked within the PSR framework to engage contingent labour suppliers and expedite resource into short-term or niche roles.
- Led on recruitment and resourcing learning and development, and conducted induction training for new starters.
- Tested and implemented web tools to improve the recruitment process and candidate experience for neurodiverse candidates.
- Built and maintained strong working relationships with stakeholders and suppliers to deliver an exceptional recruitment service from advert to onboarding.
- Managed a small team of Resource Coordinators/Administrators, allocating work and supporting their development to ensure a consistently high standard of service delivery.
- Problem-solved issues relating to recruitment and induction, liaising with other teams and organisations to achieve successful outcomes.
- Contributed to leadership discussions on measures of success including equality, diversity & inclusion, time to hire and candidate experience.
- Led on educational outreach, building relationships with local schools, colleges and universities to support the EDI strategy, including area lead for the Summer Diversity Internship programme.
Recruitment Specialist - Alexander Mann Solutions
(2021-07 - 2022-11)
- Contributed to the commercial success of the account through achievement of monthly and annual revenue targets, and delivery to target start dates.
- Developed end-to-end recruitment campaign and talent supply strategies to meet longer-term client requirements.
- Developed sourcing strategies for each role/business unit, agreeing approach (web-based and direct sourcing) with hiring managers.
- Engaged and managed relationships with external recruitment agencies to fill contingent and hard-to-source roles, coordinating agency activity alongside direct sourcing to meet client demand.
- Worked closely with sourcing and admin teams and external suppliers to ensure a smooth client and candidate experience.
- Used PowerBI to run monthly reporting across accounts, reviewing key workforce and recruitment performance metrics.
- Mentored members of the sourcing and admin team on best practice, client culture and stakeholder engagement.
- Managed candidate relationships and satisfaction throughout the recruitment experience, up to start date.
- Maintained accurate ATS records of candidate status changes to enable reliable reporting.
- Supported hiring managers in candidate selection and offer decisions; brokered offers, managed objections and supported candidates through notice periods.
- Forecast placements based on demand, client business changes, candidate pipeline and market trends.
Project Resource Coordinator - Jacobs - Warrington
(2018-07 - 2021-07)
Resource Co-ordinator for the BEP project, facilitating the mobilisation of all personnel across three sites in collaboration with partners Balfour Beatty and Jacobs on behalf of Sellafield Ltd.
- Implemented the full resourcing procedure for BEP project personnel including mobilisation/demobilisation, resource planning and forecasting, liaising with all stakeholders including PSL, hiring managers and candidates.
- Identified resource mix required for each team and planned delivery via a combination of internal/external recruitment and contingent workers.
- Worked extensively with external recruitment agencies and partner companies to fill contingent roles, managing agency relationships to ensure timely sourcing of specialist and niche resource.
- Managed strategic recruitment campaigns, working with hiring managers to understand requirements and identify suitable candidates for interview.
- Facilitated all interviews, second interviews and job offers via partner companies and recruitment agencies.
- Ensured the SQEP process was followed and all client paperwork completed in line with set procedures.
- Maintained and developed resource management tools, databases and forms.
- Built and maintained strong relationships with senior stakeholders across the organisation and supplier base.
- Ensured compliance with induction of new starters onto the project, maintaining records and confirming mandatory inductions completed within set timescales.
- Managed a small team of Resource Coordinators/Administrators, chairing weekly resource management meetings, delegating tasks and overseeing actions to maintain delivery momentum.
- Worked with partner organisations' HR Business Partners and Resource Managers to support succession planning and redeployment of key internal resources.
- Liaised with Project Controls and Commercial teams to ensure compliance with the staffing plan, forecasting resource requirements against the current programme.
Project Support Coordinator - Nuclear Decommissioning Authority - Warrington
(2018-03 - 2018-07)
Provided project support to the LLWR (Low Level Waste Repository) and RWM (Radioactive Waste Management) project teams within the NDA, supporting new teams and establishing processes.
- Set up a document control process using an in-house document management system for new project teams, ensuring all project documentation was handled in line with NDA policies.
- Set up and managed the project RAID log, holding regular accountability meetings and ensuring actions were completed on time.
- Provided specialist support to the EDF Energy team to process the monthly payment pack, checking paperwork and highlighting discrepancies in cost allocation, rate or hours worked.
- Acted as secretariat in programme board meetings, taking and issuing minutes and agendas.
- Provided PA support to the Programme Director including travel and diary management, minute-taking and formatting of presentations and briefing materials.
- Assisted in the planning of the NDA's Annual Supply Chain conference and several board-level workshops.
Account Manager - Idox Software
(2017-11 - 2018-02)
Events Manager - Keynote Educational
(2017-03 - 2017-10)
responsible for training events and conferences, key account management, presenter/trainer liaison, and management of an events coordinator team.
Events Manager - Kew Green Hotels
(2016-10 - 2017-03)
Travel and Events Team Leader - Incentivise
(2013-02 - 2016-09)
led a small team of events administrators, managed corporate travel bookings and conferences, and maintained key client/supplier relationships.
Directors PA - Gemu Valves - Warrington
(2010-08 - 2013-02)
Corporate Customer Services - Applied Biosystems
(2007-04 - 2010-01)
Corporate Customer Services - Opal Telecom
(2005 - 2007)
Corporate Account Executive - Hewlett Packard
(2002 - 2005)
Customer Services Coordinator - Fujitsu Computers
(1999 - 2002)
