Jazmin Murray

Highly organised and experienced operations and administration professional with extensive experience across public and private sector environments. Skilled in operational support, customer service, high-volume workflows, project coordination, reporting, records management and stakeholder engagement. Experienced in property and facilities management, housing and council tax support, social services administration and public health initiatives.

Confident using Microsoft 365, specialist databases and CRM systems, with knowledge of PRINCE2 and Agile methodologies. Experienced in handling sensitive enquiries, complaints and confidential information with accuracy, diplomacy and professionalism.

Corporate Property-Facilities Management Administrator / Compliance Officer - Westminster City Council

(2023-12)

• Deliver a multifunctional customer service helpdesk for internal and external users across the building portfolio, processing high volumes of requests and enquiries accurately.
• Manage facilities-management trackers and the flow of contractor quotes into the FMQ mailbox, logging outcomes and chasing required approvals.
• Support financial monitoring and system-data accuracy, collating and summarising weekly and monthly reports.
• Maintain records, analyse contractor performance data and produce relevant statistics.
• Manage contractor invoicing queries, raise purchase orders and track supporting documentation.
• Order and track consumables required for facilities-management contracts.
• Coordinate reactive and planned works with contractors and site occupants, maintaining effective stakeholder relationships.
• Support FM training administration, maintain the training matrix and oversee associated records.
• Arrange meetings, interviews and Teams appointments; distribute asbestos, fire and water risk reports to relevant stakeholders.
• Work to strict deadlines while maintaining confidentiality and diplomacy.

Project Officer, Digital & Innovation, Smart City Team (Secondment) - Westminster City Council

(2023-06 - 2023-12)

• Supported the programme manager with claims, evidence gathering and reporting.
• Organised steering-group meetings and managed project records.

Corporate Property-Facilities Management Administrator / Compliance Officer - Westminster City Council

(2022-09 - 2023-06)

Delivered the responsibilities outlined in the current role within the corporate property and facilities-management function.

NHS Shielding Recipients / Hardship Relief Advisor & Vaccine Bus Coordinator (Secondment) - Westminster City Council

(2020-06 - 2022-09)

• Supported high-risk residents during COVID shielding.
• Coordinated food, prescriptions and transport support and provided hardship-relief advice to employers and self-employed people.

Information & Access Adviser / Business Support Officer, Social Services (Secondment) - Westminster City Council

(2019-04 - 2020-06)

• Provided first-contact support for children, young people and families teams.
• Handled sensitive situations professionally and calmly, maintained Mosaic records and supported social workers.

Social Services Receptionist - Westminster City Council

(2015-02 - 2019-04)

Provided reception and administrative support within Social Services, working with sensitive information and service users.

Head Receptionist / Administrator, Housing Benefits & Council Tax Support - Capita for Westminster City Council

(2012-04 - 2015-02)

Provided administrative and customer-service support within Housing Benefits and Council Tax Support.

Housing Benefit & Council Tax Support Officer - Capita via Blue Arrow

(2012-04 - 2012-04)

Supported Housing Benefit and Council Tax Support administration and customer service.

Council Tax Discount Officer, Customer Service Agent, Rent Arrears Officer and Receptionist - Capita

Call Centre Agent - Santander Call Centre (Abbey National transition)

BTEC National Diploma - Business Studies - Lambeth College

BTEC National Diploma - Performing Arts - Lambeth College

GCSE - English, Maths, Science and IT