Anthony Meosa

Enjoy working in a pressured environment in repairs, finance, front-line or back office.

Business Support Officer - Watford Council - Hertfordshire

(2025-12 - 2025-12)

• Updating licenses on to the Uniform database
• Liaising with car drivers and ensuring that the vehicles are kept in good condition
• Compliant using Teams, 8x8 database, Microsoft word, spreadsheet and call centre headset

Technical Support Officer - Harrow Council - Harrow

(2024-04 - 2024-09)

• Logged repairs and arranged pre- and post-inspections using Civica
• Updated complaints related to disrepair, legal cases, and customer issues on Tracker spreadsheets. Scheduling appointments with senior management
• Acted as Lead Planner for the Contact Centre, supporting complaint data processing
• Performed administrative tasks: photocopying, scanning, emailing, downloading documents, and minute-taking
• Logged and updated invoices in Northgate OHMS, ensuring pricing accuracy
• Used Teams and internal chat systems for team collaboration and exercises

Lead Planner - Repairs - Ealing Council - Ealing

(2023-11 - 2024-01)

• Scheduled daily repair appointments for operatives
• Merged and maintained spreadsheets for repair callouts
• Updated the Impact Response database with notes, closures, and allocations
• Encouraged team innovation and supported team development

Customer Service Support Coordinator - Pinnacle - Burnham

(2023-04 - 2023-09)

• Arranging and scheduling Gas service appointments to ensure that tenants are compliant
• Having a thorough understanding of delivering front line services to customers in a challenging environment and Resolved complaints in line with Service Level Agreements (SLAs)
• Having Knowledge and experience of gas Coordination and compliance within a Gas team
• A track record of effectively coordinating a Gas/Plumbing team. Handling general admin: franking, posting appointment letters for gas appointments, photocopying and receptionist duties
• Liaised with managers, contractors, and tenants and scheduled appointments with senior management
• Updating spreadsheets to ensure that certificates, client reports/queries & record were kept up to date and Logged repairs using the Reapit database

Technical Administrator - Hillingdon Council - Hillingdon

(2023-02 - 2023-03)

• Updated and merged spreadsheets for waste control management
• Performed general office administration and photocopying tasks

Exams Administrator Assistant - Achieving for Children - Richmond

(2022-09 - 2022-09)

• Updated OneFile database with qualifications and CVs
• Uploaded induction courses to IT systems for data protection and client welfare

Energy Rebate Officer - Richmond & Wandsworth Council - Richmond

(2022-05 - 2022-07)

• Processed online applications for energy rebates
• Directed customers to appropriate council departments
• Liaised with senior management on trends and issues related to the rebate scheme

Business Finance Support Officer - Hounslow Council - Hounslow

(2021-03 - 2022-03)

• Logged sales orders and raised requisitions using Agresso Web Live
• Managed Link-line accounts: matching, payments, subscriptions, and direct debits
• Analysed BACS transfers and unpaid direct debits; coordinated with Liberata
• Processed invoices, refunds, and payment plans
• Maintained customer and supplier records using e-forms and Nitro PDF
• Handled frontline calls via Cisco Jabber and Jontek systems
• Managed stock orders and submitted annual internal accounts
• Supported audits and trained colleagues on Agresso
• Liaised with finance, legal, and social care teams on account queries
• Assisted with repairs and purchase orders for Bristol Court

Agency ERG Recruitment - Hackney Council

(2020-10 - 2020-10)

• Processing Right to Buy applications on to the data base system for purchasing purposes
• Filing, photo-copying and registering new files

BSO in Repairs – Housing - Complaints - Inquilab Housing Association

(2019-08 - 2020-02)

• Imputing and logging data information of Housing repairs on the CRM database system
• Booking in FRA electrical tests for communal buildings to ensure that compliance is met
• Contacting tenants for the Gas Safety Inspection to ensure that compliance is met
• Addressing ASB cases and liaising with the ASB Manager to ensure appointments are kept
• Assisting tenants with their right to acquire queries and updating CRM
• Resolving rent issues and providing tenants with updates on how to make payments
• Attending Management meetings and providing reports on repair issues involving contractors

City & Guilds - Numeracy (Distinction), Engineering (1 Credit & 7 Passes)

CSEs - Maths, Physics, Woodwork, Art, Biology