Jeanie Waugh

Detail-oriented healthcare administrator with 10+ years delivering high-quality front-line and administrative support across medical and care settings. Skilled in patient triage, records management, and confidential data handling under pressure.

Medical Receptionist - Hallgarth surgery - Shildon

(2023-08 - 2025-07)

serves as the first point of contact, ensuring an efficient, confidential, and welcoming service.

• Managed high-volume patient appointment scheduling, reducing wait times and ensuring efficient daily flow
• Handled urgent triage requests, accurately recording home visit referrals and escalating critical cases promptly
• Maintained strict confidentiality while resolving sensitive patient queries and managing difficult situations professionally

Administrator - SANDRINGHAM CARE HOME - Bishop Auckland

(2018-10 - 2023-06)

I work 3 days a week in a fast paced environment.

• Administered payroll, staff rotas, and recruitment processes for a busy care home, ensuring full compliance
• Maintained accurate resident and staff records, audited files, and tracked COVID testing results via spreadsheets
• Coordinated with healthcare providers, managed resident family bookings, and ensured training compliance across all staff

Receptionist - Faerchplast UK - Durham, Durham

(2012-03 - 2012-11)

• Delivered professional front-of-house reception, managing calls, visitor sign-in, and executive travel bookings
• Supported office operations including data entry, filing, stationery ordering, and document management
• Acted as first point of contact for visitors and stakeholders, maintaining a welcoming and efficient environment

Customer service - Hospitality Staff - Marston Inns - Newton Aycliffe, Durham

(2011-08 - 2012)

• Delivered customer-facing hospitality services including cash handling, food and drink service, and maintaining venue standards

Check Out Operator - Wm Morrisons Supermarkets - Darlington, Durham

(2008-09 - 2011-08)

• Processed customer transactions, handled payments, and ensured compliance with age-restriction and loyalty card policies

Medication - Lumley House (2026-05 - 2026-05)

First Aid Training - Lumley house (2026-05 - 2026-05)

Manual handling training - Lumley house (2026-05 - 2026-05)

Diploma - Health Science - Bishop Auckland College (2016-09 - 2017-06)

Level 2 - Pre-Access - Bishop Auckland College (2015-09 - 2016-06)

Level 3 in Hairdressing - Qualified Hairdresser - Darlington College

Diploma - Retail Knowledge - Work-Darlington, Durham

Level 2 NVQ in Hairdressing - Qualified Hairdresser - Darlington College

Childcare (Safeguarding Children) - Darlington College

Level 2 - Food Hygiene - Darlington, Durham

First Aid for Paediatrics and Young Children - Darlington, Durham

Certificate - Retail Knowledge

English and ICT