Jemma Morton

I have over six years in customer service, administration roles. I also have three years experience in care work/childminding. One year experience in a call centre.

Open minded, fast learner, flexible and approachable. Organized, patient and empathetic in my approach.

Knowledge in; Outlook, Microsoft tools such as Word, PowerPoint, Excel. Taking calls, answering emails, dealing with customers face to face, taking card or cash payments, creating invoices, booking meetings.

July 2023 - May 2024 Call worker - Remote work where calls are answered around queries and bank accounts. Replacing cards, checking transactions, savings and logging complaints and feedback

July 2022 - January 2023Hotel Receptionist - Dealing with phoen calls, emails and bookings, greeting guests, maintaining hotel, overseeing housekeepers, stock room and linen.

August 2020 - July 2022 Respite Carer - Worked specifically with children with needs, taking them out socialising, helping with feeding and personal hygiene if required.

January 16, 2017 –July 2020 Centre Worker: Create Invoices, take payments (Card or Cash.) Answering phone call, email and face to face enquires, keep centre clean, work alongside Finance Officer over payments, and organize meetings.

October 22, 2019 4th January 2020 Hamleys Helper: Temp Christmas work, working at tills, taking cash and card payments, selling company items, assisting customers, meet and greeting customers, restock floor and floor runs.

Dec 20, 2015 – January 2017 Childminder: looking after a three year old toddler, when necessary after nursery and during weekends, duties includes providing a safe and learning environment at home, read stories, help with personal needs, provide food, and on occasion ensure to be put to bed.

Aug 16, 2014 – Oct 2015 Travelodge: Room Attendant. Part time job working in a hotel environment, that required cleaning rooms, changing bedding, and attending to customers’ needs if necessary..

June 14, 2012- Aug 25, 2012 Southgate Beaumont: Night Care Assistant. A Care Home for the Elderly based in Southgate, providing personal care and an alternative for those needing support.

March 04, 2007- Jan 04, 2008 Teens and Toddlers: Teacher’s Assistant. An organisation that helps provide with work experience into childcare, teaching, and other forms.

GCSES obtained, passed English and Maths - English Double award A/B, Maths C

BTEC Performing Arts level 2 and 3

BTEC Business Administration Level 2