Veterinary receptionist - Spring Lodge Vets - Tiptree, Essex
(2024-05)
- Answering client queries with detailed knowledge of pet care.
- Processing payments for clients and maintaining accurate financial records.
- Organising prescriptions and medication orders for timely collection by pet owners.
- Assisted veterinarians with minor procedures, contributing to patient wellbeing.
- Handled emergency calls calmly and efficiently, directing them to appropriate staff members.
- Filed documents promptly, improving office efficiency and record keeping accuracy.
- Ensured stock of necessary supplies was maintained; ordered new inventory as required.
- Maintained clean reception area, creating a welcoming environment for clients.
- Scheduling appointments for clients.
- Working with promotional campaigns making sure our clients get the absolute best of what we offer and discuss how can can improve life for them and their pets.
Emergency animal care assistant - Vets now - Witham
(2020-01 - 2023-01)
- Supported senior vets with clinical assistance to senior vets for enhanced care
- Assisting receptionist, taking emergency calls, booking appointments, administrative jobs.
- Assessed animal behaviour regularly, recording changes and escalating issues to senior veterinary staff.
- Monitored environmental conditions closely, maintaining correct temperatures and animal comfort.
- Sterilised clinical instruments and equipment to prevent infection
- Handled animals safely and responsibly.
- Prepared cages for animal arrivals, providing food, water and bedding.
- Cleaned cages, equipment and clinical areas for optimal hygiene
- Walking and exercising all dogs
Hartbeeps Franchise owner - Hartbeeps - Witham
(2015-01 - 2020-01)
- Teaching and planning multi sensory sessions for up to 20 children from birth to 5years.
- Using learning through play such as dancing, singing, dressing up, sensory toys, props.
- Organising and running birthday parties.
- Responding to enquiries and client emails.
- Keeping in check with the overall running of the business including budgeting, income and expenses.
Clarins Business Manager - John Lewis Stratford - Stratford
(2011-08 - 2014-08)
- Approaching potential customers and giving the customer full skin care consultation and to apply products to their skin and talk about their personal routine and how Clarins can help them.
- Motivating my team of 5 to deliver exceptional customer service
- To hit targets given up £75,000 over the Christmas period
- To represent the brand and John Lewis by leading by example
- To delegate job roles to my team
- Understanding my counter and key trading points
- Creating and executing in-store events
- Stock control and to carry out stock take
- Distributing stock from delivery
Cabin Crew - Easy Jet - Gatwick Airport
(2009-02 - 2009-09)
Four weeks intensive training and exams including first aid and practical exam with a 90% pass mark for all.
- Be responsible for all safety/security checks on the aircraft.
- Perform safety presentations when needed or when the safety presentation is malfunctioning.
- Secure the cabin for take off making sure all 15 points of cabin secure are to standard and are met.
- Serving passengers and driving sales and promotions, I do this by using selling techniques such as: personal, alternative, up selling, down selling, link selling, group selling and ownership selling.
- Make pa's to the passengers about out promotions and special offers to drive sales.
