Jennifer Boreland

Experienced Property and Estates Professional with over 15 years' experience across public and private sector environments, including aviation, healthcare, and commercial property. Currently responsible for the management of an 810-acre airport estate compromising a diverse mix of operational and commercial assets.

Experience in delivering facilities and estates management services across multi-site, multi-tenant portfolios, with responsibility for asset performance, compliance, contractor management, capital projects, and service delivery. Proven ability to work with a wide range of stakeholders, including tenants, contractors, and public sector organisations to ensure effective estate and service standards. Strong background in supporting service charge budgets and utilities management including the implementation of processes supporting a £750,000 annual recovery.

Additional experience in supporting the Tees Valley Combined Authority with property and asset oversight, contributing to their portfolio performance. Currently studying L4 Facilities Management with a clear pathway towards RICS Chartership.

Property Manager at Teesside International Airport (2022-03 – Present)

Responsible for the operational management of an 810-acre airport estate, compromising a diverse mis of operational, commercial and infrastructure assets. Role encompasses both day to day facilities and tenant management and wider estate oversite responsibilities aligned to senior estates leadership activity.

• Lead estate and facilities management across a large-scale, multi-asset airport environment, ensuring effective service delivery, compliance and operational continuity.
• Oversee tenant relationships, lease administration, and property performance across commercial and operational assets.
• Support estate strategy through coordination of capital works, refurbishments, and improvement programmes.
• Manage planned and reactive maintenance delivery across multiple building types and critical infrastructure.
• Develop and implement utility monitoring and recovery processes supporting approximately £750,000 annual cost recovery.
• Oversee service charge budgeting, financial monitoring, and cost control activities.
• Procure and manage specialist contractors, ensuring performance, compliance, and value for money across multiple service lines.
• Undertake compliance audits, risk assessments, and statutory checks across a regulated aviation estate.
• Work closely with senior leadership stakeholders, public sector partners, and external organisations to support estate governance and long-term planning.
• Provide property and asset management input to Tees Valley Combined Authority portfolio activities.

Tenant Liaison Manager at Community Health Partnerships (2019-06 – 2022-03)

Managed a portfolio of 10 NHS primary care properties across the Northeast, ensuring safe, compliant, and fully operational primary healthcare environments. Role involved regular site attendance and multi-site coordination and provided additional regional cover across Leeds during busy periods of absence and holiday cover for the Northwest to support the continuity of the services across a wider NHS estate footprint.

• Acted as primary interface between GP practices, NHS stakeholders, and service providers, ensuring effective day-to-day estate operations.
• Managed service delivery against agreed SLAs, monitoring contractor performance and ensuring compliance with service standards.
• Coordinated FM operations across multiple healthcare sites, maintaining consistency in maintenance, compliance, and building services.
• Undertook regular site visits across the portfolio (Northeast and Leeds cover) to ensure buildings remained safe, compliant, and operational for clinical use.
• Led stakeholder and user group meetings, resolving estate, access, and operational issues across multiple locations.
• Supported COVID-19 estate response, including building reconfigurations, risk assessments, and urgent operational changes.
• Oversaw planned and reactive maintenance activity, ensuring minimal disruption to clinical services.
• Delivered compliance monitoring, health & safety audits, and infection prevention checks across occupied healthcare environments.
• Supported continuous improvement of estate services and local delivery standards in collaboration with NHS partners and contractors.

Facilities Supervisor at ProPharma Group (2015-11 – 2019-06)

Managed facilities operations within a corporate call centre environment supporting occupational health and pharmaceutical-related service functions. Responsible for maintaining safe, compliant, and fully operational workplace environments supporting high-volume business activity.

• Managed day-to-day FM service delivery within a busy call centre environment, ensuring workplace safety, functionality, and operational continuity.
• Coordinated contractor performance across hard and soft FM services, including maintenance, cleaning, and building support services.
• Developed and maintained health & safety procedures, workplace standards, and operational policies to support safe working environments.
• Conducted regular health & safety checks and supported compliance with internal corporate policies and workplace regulations.
• Ensured ongoing compliance with statutory H&S requirements and organisational FM standards.
• Led a small in-house facilities team (cleaners and maintenance operatives), overseeing day-to-day task allocation, performance, and service standards.

Facilities Coordinator at Wynyard Business Park (2011-09 – 2015-11)

Supported facilities management operations across a multi-tenant commercial estate, coordinating maintenance activity, contractor performance, and day-to-day estate service delivery.

• Coordinated planned and reactive maintenance across a multi-tenant commercial estate, ensuring timely resolution of issues and minimal disruption to occupiers.
• Conducted regular property inspections to maintain safe, compliant, and operational building standards.
• Supported contractor management and service delivery across multiple FM service streams.
• Assisted with service contract administration, monitoring service performance, and compliance requirements.
• Supported health & safety processes and compliance monitoring across occupied commercial buildings.

IWFM Level 4 in Facilities Management (2026-09)

NEBOSH Practical Certificate in Health and Safety

IOSH Managing Safely in Health and Safety

Level 3 Award in Education & Training

NVQ Level 3 in Business Administration

Emergency First Aid at Work in First Aid

Level 2 Counselling Qualification in Counselling

L3 Supporting People Qualification in Support Services

11 GCSEs in General Education