Muhammad Rehman

Dedicated and detail-oriented Site Administrator / Assistant Property Manager with over Four years of experience in Property management of five sites, specializing in the Condo operations, Relationship building, Financial & reporting, Project Management, Training and development and Communication & reporting. Proven track record in coordinating maintenance activities, managing vendor relations, overseeing budgeting & finance, and ensuring compliance with condominium bylaws and safety standards. Excellent attention to detail.

Skilled in resident relations, conflict resolution, and documentation management, with a strong focus on maintaining a well-organized, secure, and customer-focused living environment. Adept at multitasking in fast-paced settings and committed to delivering high-quality administrative and financial support that enhances property value and resident satisfaction. Known for a proactive approach, strong communication skills, and a commitment to operational excellence and resident's satisfaction.

Site Administrator / Assistant Property Manager at Maple Ridge Community Management (2025-01 – Present)

Assisting in the oversight of the day-to-day management of the properties.

• Assisting in ensuring building revenues and expenses are managed within the approved budget; analyzing monthly financial statements and preparing monthly management reports.
• Assisting in ensuring excellent Residents relations through personal contact, development of tenant retention plan, and excellent customer service.
• Interacting and effectively communicate with Property Manager with respect to financial performance, property operations, staffing and tenant relations.
• Monitoring and following up on Residents maintenance requests to ensure overall service delivery is consistent with Corporation standards.
• Preparation and distribution of filing, typing of correspondence, site inspections, manager's reports, budgets, minutes (provided), notices, budgets, AGM's, forms, etc.
• Maintenance of the minute book for corporation.
• Assisting the Property Manager in the preparation/assembly of the monthly manager's report and filing same for each property in the Manager's portfolio.
• Preparing and updating emergency (data) information sheets (as per the Manager) for the building, i.e. Board member names, phone numbers, contractor names and phone numbers etc.
• Assisting with Residents move-ins and move-outs, including Welcome Package checklists and procedures.
• Assisting in ensuring efficient operation, maintenance and repair of properties including compliance with government regulations, achievement of maintenance/life safety standards and sourcing cost effective ways to operate.
• Assisting with annual budgets including data input and compilation of final package. Managing property budgets, review invoices, and ensure payments are made within applicable timelines.
• Assisting in preparing monthly owner's reports, including analysis of financial statements and variance reports.
• Responsible/accountable for cheque posting and application of money to tenant accounts, in Yardi.
• Processing all cheques, invoices and related reports and systems within Yardi as assigned.
• Reading and understand leases to ensure accurate information is received and maintained.
• Ensuring the timely review and distribution of annual and interim financial statements and year-end recovery statements.
• Assisting with AR collection, as required
• Coding, verifying and ensuring that accounts payable invoices are entered in a timely manner in Yardi.
• Maintaining and updating tenant information, including phone numbers, contact names and emergency contact information as changes occur in the Condo Control software.
• Reporting concerns, complaints or inquiries received from residents to the Manager.
• Co-ordination and booking the use of any amenities including elevator, party room, guest suites, etc., as well as collect any fees/deposits for same.
• Assigning locker keys, key fobs or access cards, and remote controls, etc., as well as administer the records for them and receiving a deposit if required.
• Administering condominium clients in accordance with condominium management contract and condominium managers' direction.
• Assisting in the preparation for the AGM and other owner's meetings.
• Photocopying as required, prepare bulk mailings to owners to be sent to a printing company.
• Issuing correspondence on behalf of the corporation as directed by the Condominium Manager related to rule infractions, arrears, charge backs following maintenance etc.

Office Administrator at Toronto Standard Condominium Corporation No. 1476 (2022-01 – 2025-01)

Managed daily condominium operations to ensure regulatory compliance and building standards.

• Served as a trusted point of contact for residents, ensuring every interaction reflects professionalism, empathy, and a sense of community.
• Supported and participated in resident events and initiatives that encourage engagement, inclusivity, and belonging.
• Provided guidance and supported to the concierge team and other staff, ensuring they feel empowered, valued, and aligned with service excellence standards.
• Ensured that all condominium operational activities are executed in strict accordance with established Standard Operating Procedures (SOPs) and Standing Orders.
• Oversaw the day-to-day operations of Front Desk and Housekeeping departments, ensured seamless coordination and efficiency.
• Communicated necessary information in a timely and professional manner.
• Supervised, mentored, and developed a team of Concierges to consistently deliver exceptional customer service and maintain high-quality standards.
• Conducted regular performance evaluations using corporation-standard supervisory visitation forms and documentation.
• Implemented progressive discipline processes as necessary to address issues of poor performance, misconduct, or policy violations.
• Consistently represented oneself and the Corporation in a professional manner
• Upheld the TSCC 1476 Mission and Values
• Managed all aspects of concierges on boarding processes, including but not limited to orientation, training, and compliance with legal and safety regulations.
• Ensured compliance with attendance management, timesheet accuracy, health and safety standards, and legal requirements, as well as WSIB programs in place.
• Facilitated transfers, leave management, and return-to-work processes for concierges as needed.
• Proactively arranged the recruitment, training, and develop a team of engaged concierges to meet the evolving needs of the business.
• Utilized workforce management software for efficient concierge scheduling, payroll management, and performance tracking.
• Utilized the orientation and on boarding process to engage all new concierges and ensured they have the tools and knowledge to perform their roles.
• Overseen suite readiness and seamless move-in/move-out experiences that set the tone for resident satisfaction.
• Conducted regular property inspections with Building Superintendent to uphold the quality, safety, and appeal of suites, amenity spaces, and common areas.
• Liaised with residents and contractors to resolve maintenance requests promptly, keeping communication clear and resident focused.
• Overseen security and janitorial contractors to maintain a safe, welcoming, and well-kept environment.
• Consistently demonstrated leadership, cultural awareness, and attention to detail that reflects TSCC-1476 people-first values.
• Upheld the standards set by the TSCC Declaration, By-laws, Rules, Regulations and Policies.
• Developed and managed relationships with contractors, ensuring performance aligns with Board expectations.
• Maintained accurate records and databases using Building Link.
• Prepared and maintained various communications/reports with the assistance of Property Manager.
• Maintained accurate and up-to-date Residents Information Guides, and databases.
• Promoted and adhered to all safety, health, and environmental policies.
• Conducted detailed building inspections with a focus on safety and presentation.

Condominium Management in Condominium Management – Humber College Institute of Technology and Advanced Learning

Bachelor of Business Administration in Business Administration