Sales Coordinator
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An energetic and performance driven individual with a unique toolkit of skills in the customer service industry. I’m a versatile bookings coordinator with experience planning, organising and executing a range of events.
GROUP BOOKINGS COORDINATOR Merlin Entertainments Aug 2023 - Dec 2024
Coordinating and managing corporate, educational, Charity and party events at a tourist attraction.
Working alongside with operations and commercial to provide the best customer service suited to our clients needs.
Communicating with clients through Avius Optimus, phone and directly.
Maintaining records.
Ensuring group sales targets were met.
Organising invoices and chasing payments on Netsuite.
Handling complaints and refunds.
ACTIVITY INSTRUCTOR Merlin Entertainments Jun 2022 - Aug 2023
Ensuring H&S protocols and equipment checks were met and documented on daily, weekly and monthly basis.
Leading safety briefs to large groups.
Providing guests with support during their activities.
Team work and motivation.
COVENTRY UNIVERSITY Media Production BA 2:1 2020-2023
ACCESS CREATIVE COLLEGE Media Level 3 Distinction 2018-2020
CTC KINGHURST ACADEMY 7 GSCE’S Including Maths and English 2013
