Jennifer Hayes

Highly experienced hospitality, events, and security professional with over 24 years of industry expertise. Proven track record of delivering exceptional service in high-pressure, high-profile environments, including major national and international events. Skilled in team leadership, operational management, and security coordination, with experience spanning front-of-house hospitality through to close protection and specialist security roles.

Recognised for a proactive approach, strong situational awareness, and the ability to manage both customer experience and safety with professionalism and efficiency. Committed to continuous development and maintaining the highest standards across all aspects of service delivery.

Security Coordinator / Close Protection Operative - Various Agencies - Nationwide

(2024-02)

Delivered security and close protection services across high-profile events, private residences, and specialist operations.

• Gate Supervisor and Response Officer at a high-security international summit held at Blenheim Palace (OCS).
• Undertook residential security and community protection operations in collaboration with SGR and K9 teams, supporting policing efforts during high-risk periods.
• Team Leader for Hans Global, overseeing security operations during international team training camps, including Team USA Women's Rugby.
• Conducted close protection duties for high-profile (A-list) clients in partnership with Octagon Risk.
• Operated as part of a confined space rescue team with BioMass UK Ltd, supporting rope access and safety teams.

Security Coordinator - White Force - Nationwide

(2024-02)

Coordinated and delivered security operations across major UK events and festivals.

• Mobile Response Supervisor – Glastonbury Festival
• Main Stage Supervisor – Download Festival
• Main Gate & Backstage Supervisor – Royal Ascot
• VIP Security Supervisor – British F1 Grand Prix, Silverstone
• Managed crowd control, access systems, incident response, and team coordination in high-capacity environments.
• Conducted risk assessments and contributed to event security planning and post-event debriefs.

Hospitality & Events Staff (Team Leader) - Berkeley Scott - Greater Manchester

(2010)

Delivered high-quality service across a wide range of hospitality and corporate events.

• Roles include front-of-house, bar service, barista, catering, and Chef de Partie support.
• Frequently appointed as Team Leader, overseeing staff coordination and ensuring smooth event delivery.
• Supported event logistics including setup, service execution, and breakdown.

Owner & Manager - The Kings Arms / Old Town Bakehouse - Derbyshire

(2019 - 2023)

Owned and managed two hospitality businesses, overseeing full operational delivery.

• Managed staffing, finances, supplier relationships, event bookings, and compliance.
• Developed menus, marketing strategies, and customer engagement initiatives.
• Maintained consistently high standards of service and customer satisfaction.

Hospitality Professional - Various Establishments - Costa Del Sol, Spain

(2005 - 2010)

Worked across multiple venues delivering bar, events, and customer service roles.

• Developed strong mixology skills and adaptability within fast-paced, international environments.