Contact Centre Operations Leader
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I am an ambitious, self motivated Director with many years experience in operational management, back office, complaints, customer services, event management, project management and new client start ups. I also have vast experience of interacting with senior stake holders and clients of all levels in various industries. I have a strong background in commercial awareness and managing my own P&L, budgeting, resource planning, marketing my business area and defining growth plans to maximise the potential of the contact centre portfolio.
I have 25 years experience in contact centres and operational excellence, I’ve worked on many different projects and led teams from 4,500 to more complex teams of 50 FTE
I have completed many work placed qualifications in my sector.
