Jennifer Wallbank

Friendly, reliable, and customer focused professional with extensive experience in client facing roles, administration, reception, and business support. Highly organised and confident in delivering excellent customer service, building positive relationships, and working efficiently in busy environments. Previous experience in hospitality and retail, combined with strong communication skills and a professional approach, makes me well suited to front-of-house, café, coffee shop, and hospitality roles.

Adaptable, hardworking, and able to remain calm under pressure while ensuring customers receive a welcoming and positive experience.

Credit Control - Euromedia Associates Ltd

(2026-08)

• Manage customer accounts and maintain positive client relationships.
• Resolve queries efficiently and professionally.
• Work accurately to deadlines in a fast-paced environment.

PA / Office Manager / Receptionist - Private Jeweller

(2022-06 - 2026-08)

• Acted as the first point of contact for clients, providing a warm and professional welcome.
• Managed appointments, enquiries, correspondence, and day-to-day business operations.
• Delivered high levels of customer service and maintained strong client relationships.
• Handled confidential information with discretion and professionalism.

Senior Credit Controller - Workman LLP

(2019-01 - 2022-06)

• Led and supported a team, ensuring high standards of service and efficiency.
• Built positive relationships with clients and colleagues.
• Worked effectively under pressure and managed multiple priorities.

Credit Control Team Leader - MESM Ltd

(2017-08 - 2018-12)

• Supervised daily team activities and supported colleagues to achieve targets.
• Communicated with customers and internal teams to resolve queries.
• Assisted in improving processes and maintaining excellent service standards.

Senior Credit Controller - FI Real Estate Management Ltd

(2007-05 - 2017-07)

• Managed customer relationships and resolved issues in a professional manner.
• Supported and trained team members.
• Maintained accurate records and worked efficiently in a busy environment.

Sales Ledger / Credit Control - Palgrave Brown (UK) Ltd

(2001-10 - 2006-10)

• Managed customer accounts, payments, and administrative tasks.
• Maintained attention to detail and provided excellent customer support.

Foreign Exchange Clerk - Thomas Cook Ltd

(1996-05 - 2001-10)

• Served customers face-to-face, handling cash and financial transactions accurately.
• Advised customers and provided excellent service.
• Worked as part of a busy team in a retail environment.

Earlier Experience

Previous roles include childcare and hospitality positions, providing experience in customer service, teamwork, and working in fast-paced environments.

5 GCSEs - Maths and English - Leyland St Mary’s High School (1987 - 1992)