Retail Store Manager at Family Dollar (2025-05 – 2026-01)
- Managed vendor receiving and inspection processes to ensure incoming shipments matched purchase orders, improving stock reliability and minimizing merchandising interruptions.
- Piloted targeted in-store promotions tied to local buying patterns, refining assortment decisions and producing marked gains in customer engagement and repeat visits.
- Coached team members on time-management and priority-setting during busy periods, fostering resilience on the floor and maintaining steady operational throughput.
- Introduced a customer-feedback capture routine at checkout to gather actionable insights, driving focused adjustments to store layout and enhancing shopper satisfaction.
- Streamlined shift handovers with a concise checklist and quick briefings, reducing service delays and ensuring smoother customer transactions during peak hours.
- Audited daily sales and inventory logs to identify discrepancies, implementing corrective procedures that delivered noticeable improvements in stock accuracy and reporting reliability.
- Designed merchandising layouts aligned with regional demand patterns, enabling clearer product discovery and noticeable gains in daytime traffic and basket size.
- Developed an adaptable promotional plan tied to weekly sales patterns, enabling quicker assortment adjustments and stronger localized marketing responsiveness.
Retail Store Manager at Dollar Tree (2024-01 – 2025-04)
- Piloted customer-centric merchandising displays to highlight seasonal lines, boosting foot engagement and producing noticeable increases in product interest.
- Optimized shift schedules using sales-traffic patterns to align staffing with demand, improving service responsiveness and reducing checkout delays.
- Conducted inventory cycle reviews and refined reorder triggers, strengthening stock reliability and preventing frequent out-of-stock situations.
- Facilitated cross-shift briefings and task handoffs to unify priorities, improving team coordination and maintaining consistent floor standards.
- Oversaw compliance checks for pricing, signage, and safety procedures, ensuring operational accuracy and preserving customer trust.
- Launched community outreach initiatives with local partners to increase store visibility, cultivating stronger local patronage and steady traffic growth.
- Coached associates on upselling techniques and product knowledge through brief on-floor trainings, elevating confidence and driving improved customer interactions.
- Coordinated vendor deliveries and backroom layout changes with staff to streamline receiving, reducing handling time and improving stock accuracy.
Retail Store Manager at Dollar General (2023-04 – 2024-01)
- Introduced targeted product displays and promotional layouts to boost impulse purchases, improving basket value and enhancing shopper engagement.
- Reviewed POS transaction patterns to identify slow-moving SKUs and adjusted reorder priorities, supporting clearer assortment decisions and reduced shelf congestion.
- Aligned with regional suppliers to streamline delivery windows and coordinate receipts, enabling more predictable replenishment and steadier on-shelf presence.
- Refined daily opening/closing procedures and task sequencing to accelerate store readiness, producing noticeable improvements in customer wait times and floor availability.
- Implemented daily merchandising audits and corrective checklists, ensuring consistent pricing accuracy and presentation that supported a reliable shopping experience.
- Piloted a small-scale training program for shift leads to handle peak traffic proactively, improving operational responsiveness and sustaining service standards.
- Coached team members on customer service recovery techniques and observational selling, strengthening repeat-customer relationships and frontline confidence.
- Redesigned staff scheduling by matching skill sets to peak traffic windows, improving service coverage and reducing customer wait spikes.
Store Project Coach at Walmart Home Office (2015-02 – 2022-10)
- Managed contractor coordination and scope clarifications to enforce standards and minimize last-minute changes, strengthening adherence to rollout plans.
- Coached store staff through new operational procedures with hands-on demonstrations, preserving customer service continuity during transitions.
- Analyzed recurring deployment barriers and revised sequencing strategies, producing clearer resource forecasts and smoother handoffs between teams.
- Provided hands-on coaching during peak rollouts, empowering store teams with practical techniques that sustained service levels and eased transition stress.
- Introduced a streamlined communication protocol for field crews and stores, reducing miscommunications and enabling faster resolution of site issues.
- Facilitated stakeholder planning sessions with regional managers and vendors to preempt risks, accelerate decision-making, and maintain project momentum.
Shift Supervisor at CVS Pharmacy (2011-09 – 2014-07)
- Allocates tasks and adjusts shift priorities in real time to meet changing demand, sustaining steady service levels and preserving operational order.
- Conducts targeted spot-checks of controlled medication logs and follows up on discrepancies to maintain audit readiness and regulatory compliance.
- Coordinates cross-department handoffs for time-sensitive prescriptions, shortening fulfilment cycles and enhancing patient satisfaction.
- Mentors new hires on store procedures and customer engagement techniques, accelerating onboarding and raising team confidence during busy shifts.
- Analyzes daily sales and prescription patterns to reassign resources proactively, improving service consistency and reducing peak-time bottlenecks.
- Introduces checklists and quick-audit routines for stock accuracy, enabling faster restocks and noticeable improvements in on-shelf availability.
- Managed cash-handling and transaction reconciliation during peak shifts, tightening register accuracy and supporting reliable daily financial close.
- Coached team members on high-pressure service techniques through concise, on-shift feedback cycles, elevating confidence and sustaining consistent performance under demand.
Shift Supervisor at Anna Linens (2010-10 – 2011-04)
- Coached team members on high-pressure service techniques through concise, on-shift feedback cycles, elevating confidence and sustaining consistent performance under demand.
- Spearheaded pilot initiatives for guest recovery protocols that standardized responses to service lapses, strengthening customer retention and improving overall satisfaction trends.
- Maintained precise cash and transaction logs while reconciling discrepancies promptly, preserving financial accuracy and preventing end-of-day variances.
- Implemented end-of-shift audit routines to identify recurring errors and drive corrective actions, producing noticeable reductions in repeat service issues and steadier guest experiences.
- Redesigned staff cross-training rotations to close skill gaps and maintain service coverage, resulting in smoother shift continuity and marked gains in operational flexibility.
- Analyzed peak-hour workflows to pinpoint bottlenecks, piloted targeted adjustments to station layouts and task order, yielding smoother customer flow and measurable process improvements.
Unit Manager Trainer at Liberty National Insurance (2009-01 – 2010-08)
- Piloted scenario-driven labs replicating complex claim cases to sharpen practical skills and speed up accurate decision-making, yielding noticeable improvements in case resolution quality.
- Mentored new supervisors through targeted shadowing and feedback cycles, accelerating their readiness and preserving team productivity during transitions.
- Implemented standardized training records and audit checkpoints to ensure traceability of learner progress and maintain compliance with internal reviews.
- Partnered with claims, underwriting, and service leads to co-create handoff protocols, improving clarity in responsibilities and strengthening cross-team accountability.
- Designed targeted learning pathways for unit trainers to elevate decision-making under pressure, producing measurable improvements in claim throughput and evaluator confidence.
- Analyzed claims workflows to identify recurring bottlenecks, implemented focused coaching interventions that improved processing consistency and reduced rework.
Head Teller at Wachovia (SouthTrust Bank) (1999-01 – 2008-12)
- Introduced a teller-driven daily reconciliation checklist to catch discrepancies early, improving reconciliation speed and producing measurable improvements in accuracy.
- Reorganized cash vault procedures to prioritize high-demand denominations, reducing service delays and enabling steadier transaction flow during peak hours.
- Partnered with branch managers and fraud analysts to refine suspicious-activity escalation, shortening investigation cycles and strengthening risk response.
- Analyzed transaction patterns to identify operational choke points, implemented process adjustments that led to noticeable gains in teller throughput.
- Oversaw training on complex cash-handling and system entry protocols, enforcing precision and reducing reconciliation exceptions through consistent checks.
- Mentored junior tellers with hands-on coaching and shadowing, accelerating competency and maintaining service quality during staffing fluctuations.
- Established shift-level performance standards and coordinated resource allocation, ensuring continuous branch coverage and sustaining customer service levels.
- Coached tellers on complex transaction scenarios through scenario-based training, boosting accuracy and ensuring consistent customer experiences under pressure.
