Jess Bates
Property Manager with Forensic Psychology Background
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About
Motivated and organised Manchester Metropolitan University graduate with a BSc in Forensic Psychology, bringing strong analytical, communication, and problem-solving skills. Over five years of experience across financial services, property management, customer relations, and sales, with a proven ability to manage complex caseloads, handle sensitive situations, and deliver high-quality customer service. Currently working as a Property Manager, successfully overseeing residential portfolios and maintaining positive relationships with landlords and tenants.
Experience
Property Manager at Leaders Estate Agents (Present)
- Manage a portfolio of residential properties, acting as the main point of contact for landlords and tenants
- Coordinate maintenance and repairs, liaising with contractors to ensure timely resolutions
- Conduct tenancy renewals, rent reviews, and compliance checks
- Handle tenancy issues professionally, including disputes and complex situations
- Ensure legal and regulatory compliance, including safety certificates and inspections
- Maintain accurate records and provide high levels of customer satisfaction
Sales Advisor at Car Care Plan
- Sold vehicle warranty products, meeting and exceeding sales targets
- Delivered clear and compliant product explanations to customers
- Built rapport quickly to identify customer needs and close sales
- Maintained accurate customer records in line with FCA regulations
Holiday Representative at Forest Holidays (Delamere)
- Provided exceptional customer service to holiday guests throughout their stay
- Managed guest queries, complaints, and activity bookings
- Represented the company professionally while ensuring positive guest experiences
- Worked independently and as part of a team in a fast-paced environment
Arrears Assistant at Barclays Bank
- Managed customer arrears cases with sensitivity and professionalism
- Communicated with customers to agree repayment plans
- Assessed financial circumstances and provided appropriate support options
- Worked in line with strict banking regulations and data protection standards
- Maintained accurate case notes and documentation
Education
BSc (Hons) in Forensic Psychology – Manchester Metropolitan University (2021)
