Jess Tucker
Motivated and adaptable graduate with over six years of experience across customer service, hospitality, administration, and recruitment support.
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About
Motivated and adaptable graduate with over six years of experience across customer service, hospitality, administration, and recruitment support. Experienced in fast-paced environments, handling customer-facing roles, data management, Microsoft Office, and communication with external stakeholders. Confident working independently or as part of a team and seeking opportunities in both administrative and customer service roles.
Experience
Recruitment Support Assistant (Volunteer) - Sid Tech - Harrow, Greater London
(2026-04)
- Reviewed CVs to identify relevant experience, skills, and suitability against role requirements
- Contacted candidates via telephone to confirm right to work in the UK, availability, and relevant experience
- Coordinated interview scheduling and communicated next steps clearly and professionally
- Collated and summarised candidate information to support shortlisting decisions
- Assessed candidate suitability against set criteria and provided recommendations to the hiring manager
- Maintained accurate records of candidate communications and recruitment progress
Barista and Front of House - Benugo - Windsor, Berkshire
(2022-09 - 2026-01)
Delivered high-quality customer service in both barista and front-of-house roles within a fast-paced hospitality environment. This included service within both a restaurant and Café
- Prepared and served a wide range of beverages, including espresso-based drinks and matcha, maintaining consistency and presentation standards
- Knowledgeable in milk steaming and texturing for latte, cappuccino, and other espresso-based drinks
- Took orders accurately and handled cash and card payments using POS system
- Welcomed customers, managed queues, and ensured a smooth flow of service during busy periods
- Trained new team members on till operation and coffee preparation, supporting smooth onboarding
- Assisted with opening and closing duties, including setup, cleaning, and stock replenishment
Front of House Staff - Burger King - Egham
(2021-11 - 2022-08)
- Delivered friendly and efficient customer service, greeting customers and taking accurate orders
- Used POS till system to process cash and card transactions accurately while managing the front counter and drive-through service
- Prepared food items, including fries and other menu components, ensuring quality and consistency
- Trained in back-of-house operations to support kitchen staff during peak times
- Supported opening and closing shifts, including setup, cleaning, and cash handling
- Worked collaboratively with team members to ensure smooth and efficient service
Secretary (Physics Society) - Royal Holloway University of London - Egham, Surrey
(2021-09 - 2022-06)
- Took accurate meeting minutes and maintained formal records using Microsoft Word
- Organised meeting agendas and prepared supporting documents for committee meetings
- Used Microsoft Excel to track annual hoodie orders, including pricing, member requests, and payments
- Communicated with external suppliers via phone and email to coordinate merchandise orders and resolve queries
- Created and delivered presentations using Microsoft PowerPoint for open days and promotional events
- Supported planning and delivery of social and academic society events
- Acted as a representative for the Physics Society, engaging with students and promoting activities
Volunteer Team Leader - STEAM Stars - Royal Holloway University of London - Egham, Surrey
(2021-08 - 2022-06)
Led and supported a team of volunteers delivering STEAM (Science, Technology, Engineering, Arts, and Maths) outreach activities to primary school students
- Coordinated the planning and delivery of robotics and engineering-based sessions to encourage engagement in STEM subjects
- Communicated directly with schools to organise sessions and adapt delivery methods to meet classroom requirements during Covid-19 restrictions
- Assisted with the setup and use of educational robotics kits, supporting their integration into classroom activities and troubleshooting where needed
- Coordinated volunteers during preparation and delivery of sessions to ensure smooth teamwork and effective session delivery
- Helped create an engaging, inclusive learning environment to encourage participation and interest in STEM education
Education
Bachelor's degree - Physics with an Integrated Foundation Year - Royal Holloway University of London (2019-09 - 2025-06)
Certificate of Higher Education - Foundation Year Physics (Achieved Pass) - Royal Holloway University of London (2019-09 - 2020-07)
A-Level or equivalent - Physics, Mathematics and Geography - Shrewsbury sixth form (2017-09 - 2019-06)
GCSE - Mathematics - 7 (A), English Language - 8 (A*), 5 others at C or above - Idsall
