Jessica Alexander

I am a highly motivated individual, who has consistently delivered professional results unsupervised on my own initiative and as part of a team. I am a customer focused individual with a passion for working with the general public have broadened my skills through 'hands on' work experience and training development.

Sales Assistant - Zara

(2024-06)

• Helping customers find items around the store
• Doing customer service
• Finding items in the stock room
• Helping customers find different sizes of items
• Giving customers advice on different styles of clothes
• Giving customers advice on the new collection shoes and bags
• Taking card payment

Rental sales agent - Europcar

(2024-01 - 2024-04)

• Greeting customers
• Doing booking
• Checking cars
• Answering phones
• Dealing with enquiries
• Taking card payments early years educator - Busy bees

(2023-04 - 2023-11)

• Greeting children into the nursery
• Doing planning, observations and assessments for my key children
• Supporting children in their development
• Help children settle into a new room
• Build positive relationships with children and parents
• Changing nappies
• Supporting children with mealtimes
• Doing activities with the kids

Senior team member - Greggs

(2021-04 - 2023-04)

• Setting up the shop
• Managing the ovens
• Serving customers
• Cleaning
• Doing stock counts
• Cashing up the tills
• Stocking shelves
• Doing just eat orders temporary sales assistant - Sports Direct

(2020-12 - 2021-01)

• I helped customers find items around the store
• I helped put out stock
• I helped my colleagues customer service advisor - Veetec motor group

(2020-01 - 2020-09)

• I dealt with customer enquires over the phone
• I dealt with customer enquires face to face
• I did some scanning
• I did aftercare calls
• I helped deal with customer complaints

Front of house assistant - Nuffield Health

(2018-10 - 2019-12)

I dealt with members face to face and over the phone. I dealt with member enquiries face to face and over the phone. I helped to create a friendly, relaxing and professional environment. I provided exceptional and efficient customer service to everyone who visited the club. I was very welcoming to all members and answering queries in a caring and helpful way, making sure everyone feels valued.

Carer

(2017-11 - 2018-10)

• I attended hospital appointments with a patient
• I cooked and cleaned the house of patient
• I helped the patient with medication
• I did patient's blood pressure every few hours
• I did a patient's blood sugar every few hours

Sales Assistant - CO-OP

(2017-08 - 2017-10)

• I worked on the till doing card payments and taking cash and giving change
• I helped customers find items around the store
• I stocked the shelves
• I helped other colleagues

Christmas sales assistant - The Perfume Shop

(2015-10 - 2015-12)

• Dealing with the customers enquiries
• Replenishing stock
• Taking money and card payments
• Meeting and greeting customers
• Telling customers about new fragrances and what new offers we have

Office Junior - Wilson Solicitors LLP

(2010-08 - 2014-09)

• Opening the incoming Post and DX
• Sorting out the outgoing Post
• Doing reception work
• Dealing with clients
• Arranging appointments
• Ensure all callers dealt with effectively and courteously
• Full information taken from the caller about purpose of visit
• Arrange appointments
• Doing Photocopies

Work Experience - Wilson and Co Solicitors

(2009-03 - 2009-03)

Nursery Assistant - Monkey Puzzle Day Nursery - Angel, Islington

(2008-09 - 2008-10)

• Assisted in making fun and interesting activities for the children
• Assisted the children with all their daily tasks: including eating, dressing and more.

Time out

(2008-03 - 2008-09)

Butlers Agency

(2007-09 - 2008-03)

• Attended numerous nurseries while with this agency including Buffer Bear Nursery
• Worked with children age from 6 months to 5 years old
• Helped feed the children
• Changed children's nappies and dress

Nursery Assistant / voluntary - Raynham Nursery / Primary School - Edmonton

(2007-07 - 2007-08)

• Assisted toddlers and babies with dressing and putting on shoes
• Worked flexibly to support fellow team in supervising children
• Ensured that children were fed and ready for sleep
• I worked with children from 1 year to 3 years old

Customer Service Assistant / School Placement - Claire's Accessories - Enfield

(2003-06 - 2003-07)

• Delivered friendly and professional customer service face to face and over the phone
• Received deliveries and ensured that stock was properly displayed and price labeled
• Ensured that shop floor was clean and tidy at all times
• Worked flexibly to support fellow sales team

Functional skills maths level 2, GCSE English Language - Barnet and Southgate College (2022-09 - 2023-06)

Functional skills maths entry 3 and level one, Functional skills English entry 3 and level one - Barnet and Southgate College (2021-09 - 2022-06)

Diploma in Childcare and Education - Childcare and Education - College of North East London (2006-09 - 2007-07)

Level 2 certificate in Health and Social Care Foundation - Health and Social Care - Parliament Hill School (2004-09 - 2006-06)

Level 2 certificate - Child Care - Parliament Hill School (2004-09 - 2006-06)

GCSEs - Math's, English, Science, Music, Food Technology - La Sainte Union Secondary School (2000-09 - 2004-06)