Jessica Baltrusch

Business and Law graduate with hands-on experience in HR administration, people operations, and compliance within regulated environments. Experienced in recruitment support, onboarding, employee records management, audits, and policy documentation. Proven team leadership background managing large workforces and supporting operational efficiency. Seeking an HR Assistant, People Operations Assistant, or HR Coordinator role.

Cinema Manager - Vue Cinema - London, UK

(2024-12 - 2025-12)

• Managed a 40-person workforce including recruitment, onboarding, training, and performance reviews
• Acted as first point of contact for staff HR queries, absence issues, and conduct matters
• Planned rotas and monitored payroll hours to control labour costs
• Delivered mandatory GDPR and Health & Safety training
• Maintained employee records and supported compliance audits

People Operations Assistant - SeeAbility - London, UK

(2023-06 - 2024-01)

• Audited employee files to ensure compliance with CQC standards
• Tracked onboarding documentation including Right to Work, DBS, and health declarations
• Supported HR administration across the employee lifecycle
• Assisted with policy documentation and process improvements

General Office Assistant - BDB Pitmans - London, UK

(2022-07 - 2022-11)

• Handled confidential legal correspondence and sensitive documentation
• Supported scanning, archiving, and digital file management

Social Media Assistant - The Piano Works - London, UK

(2022-01 - 2022-06)

• Planned and scheduled social media content to support marketing campaigns
• Managed live event coverage and customer engagement through Instagram
• Responded to customer queries and supported seasonal campaign execution

Administrative & Digital Support - Self-Employed/Freelance - Remote

(2025-12)

• Provided freelance admin and operational support for small businesses and independent clients
• Managed scheduling, inbox administration, customer communications, and document preparation
• Created and maintained digital content, marketing materials, and social media assets
• Coordinated multiple projects simultaneously while working independently and deadlines

Agent - SITEL NHS Track & Trace - London, UK

(2020-01 - 2021-01)

• Advised verified patients on COVID-19 guidelines and escalated cases as needed
• Collaborated in high-pressure, target-driven environments

Mailroom Manager - WeWork/Clockwork - London, UK

(2018-01 - 2019-11)

• Supervised a 5-person team, managed building deliveries, and enforced safety protocols
• Maintained mail services for over 2,000 staff and handled contractor access

Admin/Logistics - ACME Pharma - London, UK

(2017-03 - 2017-12)

• Verified legal compliance documents (WDA, VAT) and handled logistics
• Supported warehouse operations and general administrative duties

Bs (Hons) - Business and Law - Anglia Ruskin University (2019-01 - 2023-01)