Client Relationship Manager at True Potential (Present)
- Provide administrative and client support within a regulated financial services environment.
- Maintain accurate client records, documentation, and internal systems.
- Handle client correspondence via phone and email in a professional manner.
- Liaise with advisers and internal teams to ensure efficient issue resolution.
- Ensure compliance with FCA regulations, data protection, and company procedures.
Team Member at Greggs (2022-05 – 2025-08)
- Delivered high-quality customer service while managing multiple tasks simultaneously.
- Completed end-of-day banking, till reconciliation, and cash handling accurately.
- Resolved customer queries and complaints professionally.
- Maintained records, stock levels, and compliance with company standards.
Customer Service Assistant at Leam Lane Sheds & Fencing Ltd (2020-04 – 2021-07)
- Provided front-desk reception and administrative support.
- Answered calls, managed emails, and processed customer orders.
- Maintained databases for stock control and order tracking.
- Filed documents and supported daily office operations.
- Assisted management with ad-hoc administrative tasks.
