Jessica Eastell

Personable and responsible individual with a range of experience in sales, hospitality, and customer service. I have just completed a degree at the University of Leeds studying Sociology, in which I graduated with a 2:1. I have a real passion for societal injustice and sociological problems, I am looking forward to developing this interest into a career.

I would consider myself a solid team player with an upbeat, positive attitude and ability to build customer loyalty. In previous employment I have learnt to provide excellent customer service, advice, and recommendations. Thanks to my role in sales, I have been able to expand my administrative and corporate skillset.

As a very social person I take pride in interacting and aiding people. I perceive myself as a reliable, committed, flexible and most of all hardworking individual who is keen to pick up new skills and work in a team. I am currently based in Doncaster but am in the process of relocating to Manchester, where I am eager to establish the next stage of my career.

Sales and customer service administrator at Boutique Whitening: The Academy of Clinical Excellence (2024-07 – Present)

In my role as a Sales and Customer Service Administrator, I have developed a broad range of professional and transferable skills that contribute to both client satisfaction and business efficiency. I manage daily communication with a diverse client base and internal departments, ensuring smooth coordination between sales, logistics, and customer support functions. This has enabled me to refine my verbal and written communication skills, while maintaining a high standard of professionalism and accuracy.

This role has allowed me to strengthen my problem solving and investigative skills by putting me in certain scenarios which require me to specify information and solutions to fit the customers and corporate partner's needs. On the sales administration side, I have gained valuable experience using procurement systems, processing orders, and supporting account management activities. I've also developed skills in negotiation and relationship management, ensuring that client expectations are met while aligning with company objectives.

Overall, this role has enhanced my ability to multitask, think critically under pressure, and deliver exceptional service — qualities that I believe will be highly beneficial and adaptable across a wide range of future professional opportunities.

Waitress at Banyan: Restaurant and Bar (2022-05 – 2024-06)

• Work efficiently in fast-paced environments.
• Ensure all areas are clean and safe for serving food and drinks.
• Focusing on customer care and customer experience.
• Managing different responsibilities at once.
• Regularly reaching and exceeding sales targets.
• Reaching and participating in numerous sales incentives.
• Professionally handling complaints/queries.

Cashier at B&Q (2021-04 – 2021-09)

• Recorded daily transaction information using POS systems, enabling stock success monitoring.
• Requested official identification for age restricted items, verifying details to consistently meet strict legal standards.
• Processed sales, exchange, and refund transactions efficiently to reduce customer waiting times.
• Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
• Provided outstanding customer care throughout product transactions for optimized levels of service.
• Checked notes with money checking pens and examined coins carefully to spot and refuse counterfeit currency.
• Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
• Learned and followed numerous health and safety regulations.

BA (Hons) in Sociology – University of Leeds (2021-09 – 2024-06)

A-Level in Multiple subjects – Hall Cross Academy (2019-09 – 2021-06)

GCSE in Multiple subjects – The Hayfield School (2014-09 – 2019-06)