Jessica Francis

I am a caring, approachable and reliable individual with strong communication and active listening skills. I work well both independently and as part of a team, and I am confident adapting to different environments and responsibilities. I am friendly, patient and organised, with a positive attitude and a strong commitment to providing excellent service.

I enjoy helping others, working as part of a team and creating a welcoming and positive environment for customers. I take pride in being dependable, hardworking and committed to maintaining high standards in everything I do.

Domiciliary Care Worker - Sage Care - Burnt tree Tipton DY4 7UF

Since starting work with Sage Care as a Home Carer, I have developed strong communication, customer service and interpersonal skills through working with a wide range of individuals. The role has taught me to be patient, approachable and adaptable, while understanding and responding to different needs in a professional and respectful manner. I have also developed strong organisational skills, attention to detail and the ability to remain calm and reliable in different situations.

• Communicate effectively with a wide range of individuals and build positive professional relationships.
• Adapt my approach to meet different needs and provide a friendly, respectful and supportive service.
• Work independently while managing responsibilities and completing tasks to a high standard.
• Organise and prioritise daily tasks effectively while working to time requirements.
• Follow procedures and maintain high standards of health, safety and professionalism.
• Complete accurate records and handle confidential information responsibly.
• Work effectively with colleagues and other professionals as part of a wider team.
• Use patience, empathy and problem-solving skills to respond appropriately to different situations.

Shift Manager - McDonald's - Birmingham new road WV14 9JH

(2021-08 - 2026-03)

As a shift manager at McDonald's, I have developed strong leadership, communication and organizational skills while maintaining a fast-paced working environment. I was responsible for supporting team members, ensuring high standards of customer service and maintaining a safe and efficient workplace. This role strengthened my ability to remain calm under pressure, solve problems effectively and build positive relationships with people from a variety of backgrounds.

• Led and supported a team of staff during busy shifts, ensuring tasks were completed efficiently and professionally.
• Trained, mentored and supported employees, helping them develop confidence and workplace skills.
• Communicated effectively with team members, customers and management to ensure smooth daily operations.
• Resolved customer concerns and challenging situations in a calm and professional manner.
• Maintained high standards of health, safety and hygiene in accordance with company policies.
• Demonstrated strong organizational and time-management skills while working in a fast-paced environment.
• Supported colleagues and promoted a positive, inclusive and respectful working atmosphere.

Volunteer - Russells Hall Hospital - Dudley DY1 2HQ

(2019-08 - 2020-03)

During college I had to complete a minimum of 75 hours of volunteer work which I chose to do here. As a volunteer at Russells Hall Hospital, I supported patients, visitors and staff within a busy healthcare environment. This role developed my communication, interpersonal and organizational skills, while allowing me to provide compassionate support to individuals from a variety of backgrounds and with different needs.

• Assisted patients and visitors by providing information, guidance and support.
• Built positive relationships with patients through effective communication, empathy and active listening.
• Worked alongside healthcare professionals as part of a multidisciplinary team.
• Helped create a welcoming and supportive environment for patients and their families.
• Demonstrated professionalism, confidentiality and respect when supporting vulnerable individuals.
• Developed confidence in communicating with people of different ages, backgrounds and needs.

Work Experience - Dot Tots Nursery - Coseley WV14 9LP

(2018-09 - 2018-09)

During my placement at Dot Tots Nursery, I supported children in their learning and development within a safe, nurturing and stimulating environment. This experience helped me develop strong communication, patience and teamwork skills while gaining an understanding of how to support children's educational and emotional needs.

• Supported children in daily learning, play and developmental activities.
• Assisted staff in creating a safe, positive and inclusive environment for all children.
• Encouraged children's communication, social interaction and confidence through play-based learning.
• Help support children's physical, emotional and social development.
• Built positive relationships with children, staff and parents through effective communication and professionalism.
• Assisted with daily routines, ensuring children's wellbeing, safety and individual needs were met.
• Worked collaboratively with nursery staff to support children's learning and development.

Level 3 Extended Diploma - Health and Social Care - Dudley College of Technology (2019-09 - 2021-04)

NSFE CACHE Level 3 Certificate - Health and Social Care - Dudley College of Technology (2019-09 - 2021-04)

GCSEs - Dormston School (2014-09 - 2019-08)