Jessica Jones

Dynamic customer service representative with many years of experience in the industry, consistently exceeding customer satisfaction targets. Highly target driven and adept at building strong customer relationships. I have also shown myself to be adaptable to taking on new tasks and responsibilities within fast paced work environments having been required to move between different departments on a moment's notice quickly embracing new team dynamics, but I'm always looking to enhance my skills within Administrative roles.

Senior Sales Advisor at Intelling LTD (2022-11 – 2026-04)

• Inbound sales advisor working for one of the largest telecommunication businesses in the UK
• Maintained consistent customer satisfaction scores with regards to customer journey from start to finish
• Consistently relied upon by other team members and team leaders for system knowledge and experience
• Developed internal tracking systems implemented by team leaders across the campaign to maintain agent adherence to team targets
• Trained and mentored new team members to be able to ensure they are brought up to the expected industry standard
• Enhanced team performance with re-up skill training on a regular basis to ensure I and others are up to date in a consistently changing sector

Bar Support at Factory 251 (2019-07 – 2021-10)

• Ran support for one of the busiest nightclubs in central Manchester
• Efficiently restocked the bar, ensuring zero downtime during peak hours
• Maintained a clean and inviting environment, contributing to positive customer experiences
• Provided seamless support to front of house staff, enhancing overall service quality
• Managed cash handling responsibilities

GCSE, BTEC and A-Level – Blackpool Sixth Form College (2014-09 – 2017-08)

A-Level in Electronics – Blackpool Sixth Form College (2014-09 – 2017-08)

BTEC in IT – Blackpool Sixth Form College (2014-09 – 2017-08)

BTEC in Engineering – Blackpool Sixth Form College (2014-09 – 2017-08)

GCSE – Lancaster Royal Grammar School (2009-09 – 2014-08)